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ipod touch update driver software error

New hard drive - Windows cannot verify digital signature for the drivers required for this device (code 52) help

Posted on Nov 23, 2015 6:53 PM

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1 reply

Nov 25, 2015 6:36 AM in response to kai3

Hello kai3,

The resource below explains what to do if you encounter error code 52 when attaching your iPod touch to your Windows computer. I've highlighted the key information for you. Click on the link for complete details.


iPhone, iPad, or iPod not recognized in iTunes for Windows
https://support.apple.com/en-us/HT204095

If your iPhone, iPad or iPod won't connect to iTunes on your PC, try the steps below.


Error Code 52

You might see this message in the Properties window for your device: "Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)."

User uploaded file

To resolve Error Code 52:

  • Install all available updates for Windows. See this Microsoft article for more information on how to do this.
  • Consult your computer manufacturer for updates for your computer's drivers, including disk drives, chipsets, and USB controllers.
  • Temporarily disable "forced driver signing enforcement" as follows:
    1. Restart your computer.
    2. While restarting, press the F8 key.
    3. Windows Vista and Windows 7:
      • The Windows Advanced Options list should appear. Press the down arrow key until "Disable forced driver signing enforcement" is highlighted.
      • Press the Return key.
    4. Windows 8:
      1. The Windows Advanced Options list should appear. Press the down arrow key until "Disable forced driver signing enforcement" is highlighted.
      2. Press the Return key.
      3. Click "Change defaults or choose other options".
      4. Click "Choose other options".
      5. Click "Troubleshoot".
      6. Click "Advanced options".
      7. Click "Startup Settings".
      8. Click "Restart" when prompted.
      9. When prompted, press the 7 key to "Disable driver signature enforcement".
    5. Reconnect the device.

If the device is recognized successfully, then you'll need to perform these steps each time you start your computer. Consult Microsoft, or whoever supports the installation of Windows on your computer, for more troubleshooting to resolve the issue without having to select this option each time.

If the Apple Mobile Device USB Driver is not listed

  1. Disconnect the device from the computer.
  2. Save a screenshot by pressing the Home button and the Wake/Sleep button at the same time (the screen should flash briefly). Taking screenshots and saving images on iPod touch requires iOS version 2.0 or later.
  3. Reconnect the device to the computer.
  4. Open the Device Manager in Windows:
    • Windows 8:
      1. Move the cursor to the upper-right corner.
      2. Click the magnifying glass.
      3. Type devmgmt.msc.
      4. Press Return.
    • Windows Vista or Windows 7:
      1. Click Start.
      2. Type devmgmt.msc.
      3. Press Return.
      4. If Windows needs your permission to continue, click "Continue".
    • Windows XP:
      1. Click Start > Run.
      2. In the resulting dialog, type devmgmt.msc.
      3. Press Return.
  5. Expand all the sections labeled below (not all sections might be listed):
    • Imaging Devices
    • Other Devices
    • Portable Devices
    • Universal Serial Bus Controllers
  6. Look for the entry that recognizes the device as a camera. This entry should be called Apple iPhone, Apple iPad, or Apple iPod.

If only "Unknown Device" appears, follow these steps:

  1. Right-click on the "Unknown Device" entry.
  2. Choose "Properties" from the shortcut menu.
  3. Click the Details tab.
  4. In the drop-down menu, select "Hardware IDs".
  5. If the hardware ID displayed starts with: USB\VID_0000&PID_0000 (This means that Windows cannot read the hardware IDs of the device, and so has replaced them with all zeros. This is typically caused by a faulty USB connection, or an incompatibility with your USB chipset drivers).
  6. Disconnect the device, and unplug all USB devices from your computer.
  7. Shut your computer down, then power it back on.
  8. Reconnect your device, testing each USB port for approximately 30 seconds to see if your device is recognized.
  9. Test with an alternate, known-good 30-pin to USB cable or Lightning Connector to USB cable if available.
  10. If you have an external USB 2.0 hub available, connect the hub to your PC, and connect the device to the hub.
  11. If your device shows up in iTunes, try disconnecting the external USB 2.0 hub and connecting the device directly to your PC. If the issue returns, you may need to use the external USB 2.0 hub as a temporary workaround. Consult your computer manufacturer for any updates for your USB chipset.

If "Unknown Device" appears when connecting your device to more than 1 known-good computer, with more than 1 known-good USB cable, your device might need service. Learn more about your service options.

If only Apple iPhone, Apple iPad, or Apple iPod appears, follow these steps:

Windows XP

  1. Right-click the Apple iPhone, Apple iPad, or Apple iPod entry in Device Manager and choose Update Driver from the shortcut menu.
  2. If asked to connect to Windows Update to search for software, choose "No, not this time" and click Next.
  3. Choose "Install from a list or specific location (Advanced)" and click Next.
  4. Choose "Don't search. I will choose the driver to install", and click Next.
  5. Click the Have Disk button. (If the Have Disk option is not present, choose a device category such as Mobile Phone or Storage Device if listed, and click next. Then the Have Disk button should appear.) In the "Install from Disk" dialog, click the Browse button.
  6. Navigate to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
  7. Double-click the "usbaapl.inf" file, that is listed in this folder. Click OK on the "Install from Disk" dialog.
  8. Click Next and finish the driver installation steps. Open iTunes to verify that the device is recognized properly.

Windows Vista, Windows 7, or Windows 8

  1. Right-click the Apple iPhone, Apple iPad, or Apple iPod entry in Device Manager and choose Update Driver from the shortcut menu.
  2. Click "Browse my computer for driver software".
  3. Click "Let me pick from a list of device drivers on my computer".
  4. Click the Have Disk button. (If the Have Disk option is not present, choose a device category such as Mobile Phone or Storage Device if listed, and click next. The Have Disk button should then appear.)
  5. In the "Install from Disk" dialog, click the Browse button.
  6. Use this window to navigate to the following folder:
    C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
  7. Double-click the "usbaapl" file. (This file will be called "usbaapl64" if you have a 64-bit version of Windows. If you don't see "usbaapl64" here, or if there is no Drivers folder, look in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers. instead).
  8. Click OK in the "Install from Disk" dialog.
  9. Click Next and finish the driver-installation steps. Open iTunes to verify that the device is recognized properly.


Hope this helps ...

ipod touch update driver software error

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