I purchased Adele's 25 by pre-order. But somehow all tracks appeared in doubles in My Music, so I deleted the entire album and hoped to redownload it. But now in iTunes Store, all tracks of the album are marked as Purchased but I can't redownload them. I tried "check available downloads" but the box says all purchased items have been downloaded. Please advise. Thanks.
MacBook Pro with Retina display, OS X El Capitan (10.11.1)
Hello snowfish,
Thanks for using Apple Support Communities.
I see that you need to download a purchased music album from the iTunes Store. To do this, simply follow the directions outlined below.
On a Mac or PC
- Open iTunes.
- Click Sign In, and then enter your Apple ID and password.
- Click your name and select Purchased from the menu.
- Click "Not in My Library" to view purchased content that isn't on your computer.
- Scroll to find the item that you want to download.
- Click the Download icon
in the upper-right corner of the item that you want to download. Your song downloads to your library.
If a song is already in your library, the Download icon won't appear.
Cheers.
Failure to redownload purchased items
