antenna

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Level 1

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antenna

Dear apple Inc customer service,

I have bought an Iphone 6S this November 23 from an authentic apple store agency in my country,Iran.

unfortunately there is a problem with the phone. It becomes offline and my phone losses antenna and my number becomes out of reach time by time and it looks as if the failure of my update of ios 9 version has caused this problem.

on the whole, I want you to check it out and help me with an update or problem solving action.

yours,

Mahyar Mohammadi

iPhone 6s, iOS 9.1, 128GB

Posted on Nov 24, 2015 7:47 AM

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Answer 1

Nov 24, 2015 7:53 AM in response to mahyarjigili

You cannot get support in Iran. There is no such thing as an Apple authorized reseller in your country as Apple does not do business in Iran at all. Thus there are neither any authorized resellers nor any authorized service providers.

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Answer 2

ZikzakCorp

Level 4

1,089 points

Nov 24, 2015 7:59 AM in response to mahyarjigili

Hi Mahyar,

Following the suggestions in this article might be helpful:
https://support.apple.com/en-us/HT204027

In that doesn't resolve your issue, contact your cell service provider.

In the future, you can contact Apple directly at:
http://www.apple.com/contact

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Answer 3

KiltedTim

Level 10

227,604 points

Nov 24, 2015 8:04 AM in response to mahyarjigili

mahyarjigili wrote:

Dear apple Inc customer service,

I have bought an Iphone 6S this November 23 from an authentic apple store agency in my country,Iran.

No. You didn't. Apple does not do business at all in Iran. You bought a gray market import that originated in a different country where Apple does do business.

You can not get support for the iPhone or any Apple product in Iran.

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