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My screen randomly became unresponsive and I can not restart it because I can not use the screen or enter my password. Is there a way to fix this?

My phone was working fine until a couple hours ago. I did not drop it. The screen is not broken or cracked. It just stopped responding. I tried to turn it off but can't since it doesn't respond. I have plugged it into a computer but I can not enter my password on my phone so I can not restore it. What should I do to get it to work again?

iPhone 6, iOS 9.0.2

Posted on Nov 24, 2015 8:47 AM

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My screen randomly became unresponsive and I can not restart it because I can not use the screen or enter my password. Is there a way to fix this?

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