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Nov 25, 2015 2:57 PM in response to J.H.Yanby judysings,Hi J.H.Yan,
The resources below will explain how to re-download an app that you have purchased, or how to report a problem to the iTunes Store Support team:
Download your past purchases
https://support.apple.com/en-us/HT201272Redownload an app
On an iPhone, iPad, or iPod touch
- Tap App Store.
- On an iPhone or iPod touch: Tap Updates, then tap Purchased.
On an iPad: Tap Purchased. - Scroll to find the app that you want to download.
- Tap the Download icon
. After the app downloads, you can open it from your Home screen.
On a Mac or PC
You can redownload apps for iOS devices in iTunes and apps for you computer in the Mac App Store.
From iTunes:
- Open iTunes.
- Click More
in the upper-left corner. - Choose Apps
from the menu. - If prompted, sign in with your Apple ID and password.
- Under Quick Links on the right side of the App Store, click Purchased.

- Select Not in My Library to view purchased content that isn't on your computer.

- Scroll to find the item that you want to download.
- Click the Download icon
in the upper-right corner of the item you want to download. Your app downloads to your library. If an app is already in your library, the Download icon won't appear.
Redownload in-app purchases
Some in-app purchases like game currency or hints are consumable, which means that they run out as you use them. You can only restore non-consumable purchases. Learn more about in-app purchases.
If you are still unable to download and install an app that you purchased, report the issue to the iTunes Store Support team:
See your purchase history in the iTunes Store on a Mac or PC
https://support.apple.com/en-us/HT204088If you can't view your purchase history on your computer, or you need to report a problem, you can see your purchases from the past 90 days at reportaproblem.apple.com.
Take care,

