Why don't I have the iCloud Drive icon in my iPhone 6s?

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Why don't I have the iCloud Drive icon in my iPhone 6s?

I wanted to back up my phone but could not find the iCloud Drive icon in my phone so I cannot back up my phone now. Please help.

iPhone 6s, iOS 9.1

Posted on Nov 24, 2015 8:34 AM

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Answer 1

Brett L

Community Specialist

Nov 25, 2015 2:03 PM in response to cosimapuppy

Hey cosimapuppy,

iCloud Drive is not used for backing up iOS devices. You can back up to iCloud or using iTunes on your computer. See this article for how to - How to back up your devices using iCloud or iTunes.

Thanks for using Apple Support Communities.

Happy computing.

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Answer 2

cosimapuppy Author

Level 1

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Nov 26, 2015 3:38 AM in response to Brett L

Hi Brett L, thanks for ur reply.

However, when I tried to back up my whatsapp chat. It says u need to go to settings > iCloud > turn ON the iCloud Drive . And why don't I have the iCloud Drive though. Shouldn't iOS 9.1 has the iCloud Drive app installed in the phone? Correct me if I'm wrong. Thanks!

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Answer 3

Brett L

Community Specialist

Nov 26, 2015 10:47 AM in response to cosimapuppy

Hi cosimapuppy,

Thank you for using Apple Support Communities. Due to the nature of the issue you described you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.

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