Q: I can't setup Hey Siri
When i try to setup Hey Siri, he says that he hasn't heard it.
iPad Air, iOS 9.1
Posted on Nov 24, 2015 10:13 AM
by sterling r,Solvedanswer
Community Specialists
Hi there RoosjeCrystal,
It sounds like Siri isn't seeming to hear you. I would use these troubleshooting steps from the following article to help you get that resolved:
Use Siri on your iPhone, iPad, or iPod touch
https://support.apple.com/en-us/HT204389
After each step, see if you still need help:
- Make sure that your iOS device has an Internet connection through Wi-Fi or cellular data.
- On your iOS device, make sure that Siri is turned on under Settings > General > Siri.
- Restart your iPhone, iPad, or iPod touch.
- On your iOS device, go to Settings > General > Siri and turn off Siri. Then turn it on again.
- Make sure that the microphones on your device aren't blocked. For example, if your device has a protective case, remove it.
- If you're using an iOS device, try to use Siri with a headset. If Siri works, get more help with the microphones on your device.
- Contact Apple Support.
Thank you for using Apple Support Communities.
Posted on Nov 25, 2015 2:53 PM