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Q: How to fix blinking folder/question mark upon startup.

I just purchased a used G4 and upon startup it shows a blinking folder and question mark. How do I fix this?

I've attached a picture that is like the model I purchased.

I do not have discs and do not know which operating system it is running.

 

Thank you!

 

Screen Shot 2015-11-24 at 9.41.53 AM.png

Posted on Nov 24, 2015 10:44 AM

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Q: How to fix blinking folder/question mark upon startup.

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  • by Allan Eckert,

    Allan Eckert Allan Eckert Nov 24, 2015 10:47 AM in response to a_commack
    Level 9 (54,090 points)
    Desktops
    Nov 24, 2015 10:47 AM in response to a_commack

    It sounds like the disk drive is either corrupt or dead so that they Mac is unable to find a system file to boot from.

     

    You are going to have to get the CD for that Mac if you want to do anything with and possibly a new disk drive.

  • by K Shaffer,

    K Shaffer K Shaffer Dec 4, 2015 12:44 AM in response to a_commack
    Level 6 (14,582 points)
    Desktops
    Dec 4, 2015 12:44 AM in response to a_commack

    If you haven't found info on how to look into the take-apart and troubleshooting

    there are some online resources; most require some degree of technical skill...

     

    And most modern Apple resellers may not have qualified persons on-staff now

    to do that kind of work. Parts can also be a problem; however a replacement

    hard disk drive (IDE/ATA or PATA) may still be available if you look long enough.

     

    You can see some ideas on the inside features of this series, from the details

    shown in these limited iFixit repair guides for iMac G4; several models exist.

    https://www.ifixit.com/Device/iMac_G4

     

    • iMac G4 Take-apart for Drive, RAM, and PRAM Battery upgrades:

    http://www.xlr8yourmac.com/systems/imac_g4/imacg4_takeapart.html

     

    • Mr Totes iMac G4 take-apart (appears to be a 17-inch 1.25GHz USB2.0 model)

    http://www.mrtotes.co.uk/page1/page1.html

     

    If your model proves to be one with USB2.0 and other hardware 1.25GHz, etc:

    service manual iMac (USB 2.0) [6-Jul-05]Open

     

    After sitting around unplugged awhile, the PRAM battery or clock battery likely

    is bad or flat. These do not recharge, and need replacement. This can directly

    affect the ability of the computer to start up. Also, if there is a power issue

    a qualified tech who knows these, should be able to test the power supply by

    use of small test ports, for use with multi-meter, in the bay under the metal disc

    bottom plate. Next to the location of the AirPort card; that may not be present.

    Later model iMac G4 used 'AirPort Extreme' wireless card, not interchangeable.

     

    The correct battery would be a 3.6V 1/2 AA Lithium cell, and this one does

    not have solder-tabs, it friction-fits in a battery holder. And getting to it will

    require the tools and understanding of how the unit is supposed to work as

    well as following steps to get it apart & then clean off the old thermal paste

    from the cooling conduits to the PPC G4 processor, and before putting it back

    together again, replenish new thermal paste to the contact points of the

    processor's cooling apparatus. But not too much.

     

    PRAM Battery, example:

    http://eshop.macsales.com/item/Newer%20Technology/BAA36VPRAM/

     

    There should be a serial number on the bottom plate, inscribed along with info

    about Apple computer, in the metal; this could be used in an online Lookup

    database, to see what exact model build version the one you have actually is.

     

    • Mac Serial Number info - Look up your Apple Serial Number:

    https://www.powerbookmedic.com/identify-mac-serial.php

     

    Sources such as everymac.com have some info about these models & others;

    the download app from http://mactracker.ca can help with Mac specifications.

     

    Since I have a few of these computers sitting around in various states of repair

    or lacking certain known parts to work correctly, I haven't been terribly interested

    in fixing these at this time. One was included with another, as a parts machine;

    it had an original box, the working one was similar. But it developed a problem

    with the optical drive; however to take one apart to extract a used drive for the

    other, and then re-applying thermal paste (don't have) so the cooling conduits

    for the processor would be correctly re-connected, and other bits, is not in my

    time budget. I do have two Mini Macs, a Last G4 Mini 1.5GHz and a Late 2012

    plus a few portables that work but could use repair; some technical level not in

    my ability and I haven't a repair space anymore, as I once did.

     

    Anyway, hopefully you can work out the details and locate the original install

    system discs; or at least the supported OS X retail versions for the vintage

    model computers you have. The iMac G4 800MHz cannot directly run Leopard

    10.5, so it would need to have the retail later version 10.4 DVD. If the unit is

    older, it may not have had a Combo optical drive; so it may have shipped with

    a 4-CD set for the older original operating system and applications kit. Rare.

    Gray-label software install-restore kits are not interchangeable between models.

     

    In any event...

    Good luck & happy computing!

  • by Gerard Van Schip,

    Gerard Van Schip Gerard Van Schip Dec 4, 2015 4:27 AM in response to a_commack
    Level 1 (57 points)
    Photos for Mac
    Dec 4, 2015 4:27 AM in response to a_commack

    eBay is your friend. You can find OSX 1.4 or 1.5 (depending on exact model) cheap on there.

  • by rccharles,

    rccharles rccharles Dec 4, 2015 12:27 PM in response to Gerard Van Schip
    Level 6 (8,522 points)
    Classic Mac OS
    Dec 4, 2015 12:27 PM in response to Gerard Van Schip

    That's 10.4 Tiger or 10.5 Leopard. All iMac g4' s should run any version of Tiger or Leopard.

     

    You could get an external firewire drive, if you do not want to mess with replacing the internal drive. You can even buy a new drive.  You will need a firewire 800 to firewire 400 adapter.  Works well in my imac g3 600.

    http://eshop.macsales.com/shop/external-drives/

     

    I recommend a powered external drive.  I would not recommend going above a 2t external drive. I know 5 & 6 do not work.

     

    external usb drive will not boot.

     

    R