In the App Store I have an update available for AT&T Protect Plus. However I never downloaded it anywhere on my phone and it's not on my list of purchased apps. Can I remove this without downloading it?
iPhone 5s, iOS 9.1
You must have it somewhere ...
Open the App Store on your iPhone, go to Updates > Purchased > All
Can you find it there?
If it appears without a cloud with a down arrow next to it, that means it is on your iPhone somewhere. Use Spotlight to find it.
It's not in my Purchased list. Its also not on my phone. Not in any of the pages of apps on the home screen, not in a folder, not in Spotlight, not in the list of apps taking up storage. No cloud icon either.
Are you signed in to the correct Apple ID at Settings > iTunes & App Stores?
Is this Apple ID possibly intermingled with some other ID? Might you have apps from more than one Apple ID on the iPhone, for example?
Yes I'm signed into the correct Apple ID. I've only made one Apple ID ever. No other Apple ID was signed in on this phone so they are only apps from my account.
Try an iPhone reset (if you haven't already). Hold the on/off and home buttons together for about 10 seconds until the Apple logo appears.
Also, is this app shown in your iPhone's apps when you sync the iPhone using iTunes on your computer?
It's still there after a reset. It's not in iTunes either.
Update available for app I don't have
