iTunes won't connect to iPad

Question

Level 1

79 points

iTunes won't connect to iPad

I just had the Genius Bar reinstall iOS 9.1. Now when I connect to my iTunes to restore my last backup I get this message:

"The iPad “iPad” cannot be used because it requires iTunes version 12.2.2 or later. Would you like to download the latest version of iTunes now?"

My iTunes version is 11 and it worked just fine when I last backed up my iPad.

Do I really have to update to the new version? I'm running OSX 10.6.8 and I'm afraid that will create problems.

Thanks

iPad Air Wi-Fi, Cellular, iOS 9.0.2

Posted on Nov 24, 2015 2:55 PM

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Answer 1

sberman

Level 10

263,751 points

Nov 24, 2015 3:01 PM in response to Scott Kopp

iOS 9.1 requires iTunes 12.3 (actually 12.2.2 as you stated). iTunes 12.3 cannot run on OS X 10.6.8. So you will have to update your OS X version if your machine can handle that. If not, you will have to purchase a newer Mac to use iTunes with your iPad.

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Answer 2

Nov 24, 2015 3:07 PM in response to Scott Kopp

Hi

Go to settings iCloud - backup see if you have a backup ie last backup

If so use that if not set up as new iphone use same apple ID

Download apps you will not need to pay again .

Cheers

Brian

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Answer 3

Scott Kopp Author

Level 1

79 points

Nov 24, 2015 3:10 PM in response to sberman

Thanks. But why did my iTunes 11 connect to it just fine before? I used it to upgrade my iPad to 9.1 and did a backup after that.

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Answer 4

sberman

Level 10

263,751 points

Nov 24, 2015 3:13 PM in response to Scott Kopp

iOS 9 has new features that require the latest iTunes.

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Answer 5

Scott Kopp Author

Level 1

79 points

Nov 24, 2015 3:30 PM in response to Scott Kopp

I don't use iCloud. Is it possible to get the backup I have in iTunes into my iCloud account?

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Answer 6

sberman

Level 10

263,751 points

Nov 24, 2015 3:54 PM in response to Scott Kopp

It is not possible to move an iTunes backup to iCloud.

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Answer 7

Scott Kopp Author

Level 1

79 points

Nov 24, 2015 6:53 PM in response to Scott Kopp

Please help!

I ran "Restore Backup..." It ran for an hour and finished. But it didn't restore any apps or arrange apps.

I had to run iTunes 12 from a different startup drive running OSX 10.7. I then copied my backups to the new drive. Is there some sync data that needs to get copied, too?

Can someone help me out?

Thanks

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