iMac seems to be slow please help

Question

8BIGD8 Author

Level 1

0 points

iMac seems to be slow please help

EtreCheck version: 2.6.4 (224)

Report generated 24/11/2015 22:13

Runtime 3:49

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Click the [Click to remove] links for help removing adware.

Hardware Information: (What does this mean?)

iMac (21.5-inch, Mid 2011)

[Click for Technical Specifications]

[Click for User Guide]

iMac - model: iMac12,1

1 2.5 GHz Intel Core i5 CPU: 4-core

4 GB RAM Upgradeable

[Click for upgrade instructions]

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: (What does this mean?)

AMD Radeon HD 6750M - VRAM: 512 MB

iMac 1920 x 1080

System Software: (What does this mean?)

OS X Yosemite 10.10.5 (14F27) - Time since boot: less than an hour

Disk Information: (What does this mean?)

WDC WD5000AAKS-402AA0 disk0 : (500.11 GB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 498.88 GB (429.03 GB free)

Encrypted AES-XTS Unlocked Converting

Core Storage: disk0s2 499.25 GB Online

HL-DT-STDVDRW GA32N ()

USB Information: (What does this mean?)

Apple Inc. FaceTime HD Camera (Built-in)

Apple, Inc. Keyboard Hub

BTC USB Multimedia Cordless Kit

Apple Inc. Apple Keyboard

HP Photosmart Plus B210 series

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Seagate Desktop 1 TB

SEAGATE (disk3s1) /Volumes/SEAGATE : 1.00 TB (683.22 GB free)

Apple Computer, Inc. IR Receiver

Apple Internal Memory Card Reader

Maxtor OneTouch 160.04 GB

Back Up (disk2s1) /Volumes/Back Up : 160.04 GB (65.70 GB free)

Thunderbolt Information: (What does this mean?)

Apple Inc. thunderbolt_bus

Gatekeeper: (What does this mean?)

Mac App Store and identified developers

Adware: (What does this mean?)

Genieo, InstallMacAdware! [Click to remove]

Kernel Extensions: (What does this mean?)

/System/Library/Extensions

[not loaded] com.devguru.driver.SamsungComposite (1.4.14 - SDK 10.6) [Click for support]

[loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.97) [Click for support]

[not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.97) [Click for support]

[not loaded] net.pocketmac.driver.BlackberryUSB (3.1.7) [Click for support]

[not loaded] net.pocketmac.driver.BlackberryUSBDev (3.1.7) [Click for support]

/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns

[not loaded] com.devguru.driver.SamsungACMControl (1.4.14 - SDK 10.6) [Click for support]

[not loaded] com.devguru.driver.SamsungACMData (1.4.14 - SDK 10.6) [Click for support]

[not loaded] com.devguru.driver.SamsungMTP (1.4.14 - SDK 10.5) [Click for support]

[not loaded] com.devguru.driver.SamsungSerial (1.4.14 - SDK 10.6) [Click for support]

Launch Agents: (What does this mean?)

[running] com.rim.BBAlbumArtCacher.plist [Click for support]

[running] com.rim.BBLaunchAgent.plist [Click for support]

Launch Daemons: (What does this mean?)

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.ea.origin.ESHelper.plist [Click for support]

[running] com.rim.BBDaemon.plist [Click for support]

User Launch Agents: (What does this mean?)

[loaded] com.adobe.ARM.[...].plist [Click for support]

[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist - /System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewo rk/Versions/A/Support/CSConfigDotMacCert: Executable not found!

[running] com.nchsoftware.expressaccounts.agent.plist [Click for support]

[running] com.nchsoftware.expressinvoice.agent.plist [Click for support]

User Login Items: (What does this mean?)

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

KiesAgent UNKNOWN Hidden (missing value)

fuspredownloader Application Hidden (~/Library/Application Support/.FUS/fuspredownloader.app)

Other Apps: (What does this mean?)

[running] OpenObject.fuspredownloader.4576

[running] com.apple.xpc.launchd.oneshot.0x10000008.EtreCheck

[running] com.hp.scanModule3.40644.9A526455-F950-4F87-B601-DE0E053BA0D4

Internet Plug-ins: (What does this mean?)

GameFacePlugin: Version: GameFacePlugin 1.8.0.1 - SDK 10.5 [Click for support]

Unity Web Player: Version: UnityPlayer version 4.2.1f4 - SDK 10.6 [Click for support]

Default Browser: Version: 600 - SDK 10.10

NP_2020Player_WEB: Version: 5.0.94.0 - SDK 10.6 [Click for support]

AdobePDFViewerNPAPI: Version: 11.0.13 - SDK 10.6 [Click for support]

FlashPlayer-10.6: Version: 19.0.0.245 - SDK 10.6 [Click for support]

Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

Flash Player: Version: 19.0.0.245 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

zako: Version: zako 1.0.0.0 - SDK 10.8 [Click for support]

NP_2020Player_IKEA: Version: 5.0.94.0 - SDK 10.6 [Click for support]

AdobePDFViewer: Version: 11.0.13 - SDK 10.6 [Click for support]

JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version

User internet Plug-ins: (What does this mean?)

FolxNetscapePlugIn: Version: Unknown

Google Earth Web Plug-in: Version: 7.1 [Click for support]

Safari Extensions: (What does this mean?)

Folx Safari Extension

3rd Party Preference Panes: (What does this mean?)

Flash Player [Click for support]

FUSE for OS X (OSXFUSE) [Click for support]

Tuxera NTFS [Click for support]

Time Machine: (What does this mean?)

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 498.88 GB Disk used: 69.84 GB

Destinations:

Back Up [Local]

Total size: 160.04 GB

Total number of backups: 29

Oldest backup: 05/01/2015 17:19

Last backup: 17/11/2015 20:22

Size of backup disk: Too small

Backup size 160.04 GB < (Disk used 69.84 GB X 3)

Top Processes by CPU: (What does this mean?)

3% kernel_task

2% fontd

2% WindowServer

1% HP Scanner 3

0% sysmond

Top Processes by Memory: (What does this mean?)

733 MB kernel_task

266 MB com.apple.WebKit.WebContent(2)

168 MB mds_stores

74 MB Safari

66 MB mdworker(7)

Virtual Memory Information: (What does this mean?)

913 MB Free RAM

3.11 GB Used RAM (1.33 GB Cached)

0 B Swap Used

Diagnostics Information: (What does this mean?)

Nov 24, 2015, 09:49:44 PM Self test - passed

Nov 24, 2015, 09:48:17 PM ~/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-11-24-214817_[redacted] .crash

Nov 24, 2015, 09:47:49 PM ~/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-11-24-214749_[redacted] .crash

Nov 24, 2015, 09:47:38 PM ~/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-11-24-214738_[redacted] .crash

Nov 24, 2015, 09:47:24 PM ~/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-11-24-214724_[redacted] .crash

Nov 24, 2015, 09:47:11 PM ~/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-11-24-214711_[redacted] .crash

Nov 24, 2015, 09:47:00 PM ~/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-11-24-214700_[redacted] .crash

Nov 24, 2015, 09:46:46 PM ~/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-11-24-214646_[redacted] .crash

Nov 24, 2015, 09:46:30 PM ~/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-11-24-214630_[redacted] .crash

Nov 24, 2015, 09:46:17 PM ~/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-11-24-214617_[redacted] .crash

Nov 24, 2015, 09:46:00 PM ~/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-11-24-214600_[redacted] .crash

Nov 24, 2015, 09:45:44 PM ~/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-11-24-214544_[redacted] .crash

Nov 24, 2015, 09:45:29 PM ~/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-11-24-214529_[redacted] .crash

Nov 24, 2015, 09:45:18 PM ~/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-11-24-214518_[redacted] .crash

Nov 24, 2015, 09:45:06 PM ~/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-11-24-214506_[redacted] .crash

Nov 24, 2015, 09:44:54 PM ~/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-11-24-214454_[redacted] .crash

Nov 24, 2015, 09:44:42 PM ~/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-11-24-214442_[redacted] .crash

Nov 24, 2015, 09:44:31 PM ~/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-11-24-214431_[redacted] .crash

Nov 24, 2015, 09:44:20 PM ~/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-11-24-214420_[redacted] .crash

Nov 24, 2015, 09:44:10 PM ~/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-11-24-214410_[redacted] .crash

Nov 24, 2015, 09:43:59 PM ~/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-11-24-214359_[redacted] .crash

Posted on Nov 24, 2015 2:42 PM

Reply

Answer 1

8BIGD8 Author

Level 1

0 points

Nov 24, 2015 2:44 PM in response to 8BIGD8

Genieo, InstallMacAdware!

This has been removed now.....

Reply

Answer 2

MichelPM

Level 10

80,968 points

Nov 24, 2015 4:51 PM in response to 8BIGD8

If you are no longer using a Blackberry phone, remove/properly uninstall all of the RIM software.

http://support.blackberry.com/kb/articleDetail?ArticleNumber=000018771

Your iMac year and model can take a total of 32 Gbs of RAM.

Depending on what you do with your iMac, you can add another 4 Gbs of RAM for a total of 8 Gbs of RAM or add more RAM, if you can afford it.

If you decide to add a lot more RAM, I would, at least, add a total of 16 GBs of RAM. That is enough RAM for most tasks and for OS X, itself.

Macs are VERY PICKY about RAM and proper RAM specs.

Correct, compatible and reliable Mac RAM can ONLY be purchased from online RAM sources Crucial memory (http://www.crucial.com) or OWC. (http://www.macsales.com).
DO NOT PURCHASE RAM FROM LOCAL COMPUTER OR ELECTRONICS STORES!
Macs are picky about RAM and RAM from local sources will NOT work in a Mac.

Reply

Answer 3

Linc Davis

Level 10

209,547 points

Nov 24, 2015 4:49 PM in response to 8BIGD8

When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

Reply