Keynote and Photo won't update

Question

Level 2

221 points

Keynote and Photo won't update

I have an reminder (that comes up every day) that I have applications that need to be updated. The applications are Keynote and Photos. When I try to update them I get an error message that says "This update is not available for this apple ID either because it was bought by a different user or the item was refunded or cancelled."

Im the only user on this system. The software is free. This makes no sense.

I am running OS X 10.11.1

MacBook Pro, OS X Mountain Lion (10.8.5), null

Posted on Nov 24, 2015 4:54 PM

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Answer 1

Nov 24, 2015 4:56 PM in response to iMac Rob

If you go to the "Purchases" tab in the App Store, do you see the option to "accept" any of the said apps?

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Answer 2

iMac Rob Author

Level 2

221 points

Nov 24, 2015 5:11 PM in response to stevejobsfan0123

neither shows up as purchased

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Answer 3

Nov 25, 2015 12:00 AM in response to iMac Rob

"This update is not available for this apple ID either because it was bought by a different user or the item was refunded or cancelled."

Im the only user on this system. The software is free. This makes no sense.

The Mac App store checks your history to see if you are eligible for software downloads.

If you are not logged in as the user that originally obtained the software you will be denied access.

If you think this is wrong, contact Apple Support and they will sort it out. Go to: Apple Menu > About this Mac > Support > OS X Support

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