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I've been using the Siri remote successfully for a few weeks. Today I started watching TV only to discover that the touchpad on the remote isn't working at all (I swipe and nothing happens). The buttons all still work fine (including pushing the trackpad to select something), and I've tried recharging the remote and repairing it to the Apple TV - neither changed anything. Any ideas about what could be wrong?
I've found the UI can be a big sticky at times and it won't respond to swiping on occasion but overall I haven't experienced this problem. If you haven't tried it already I'd unplug the power cord to fully reboot the ATV4 and see if that makes any difference. If that fails you could do a full reset.
Lastly I'll mention this and don't take it the wrong way because I've done this several times myself...
Is it at all possible you were trying the remote upside down? The buttons are perfectly symmetrical and its very easy to pickup the remote in the wrong direction and swipe away on the wrong end of the remote. After a few times I figured out what I was doing and spun the remote around again. 😉 They really should have done something to ensure you always hold it the right way around.
I've found the UI can be a big sticky at times and it won't respond to swiping on occasion but overall I haven't experienced this problem. If you haven't tried it already I'd unplug the power cord to fully reboot the ATV4 and see if that makes any difference. If that fails you could do a full reset.
Lastly I'll mention this and don't take it the wrong way because I've done this several times myself...
Is it at all possible you were trying the remote upside down? The buttons are perfectly symmetrical and its very easy to pickup the remote in the wrong direction and swipe away on the wrong end of the remote. After a few times I figured out what I was doing and spun the remote around again. 😉 They really should have done something to ensure you always hold it the right way around.
I understand your suggestion about possibly using the wrong side - I definitely have done that in the past, but in this case that wasn't it. For one thing, I could actually use the button within the trackpad portion to still select something I was already hovering over - I just couldn't use the trackpad to swipe to something else.
I still have no idea what was going wrong, but in the end cycling the unit by unplugging the power cord did the trick. Thanks!
I have also had this issue. I've found it generally will start working again after a few minutes..
When it stops working I can usually use the other buttons, and strangely still works on other menus, just not on the home screen or in the app I was using when it stops working.
Swipe on Siri remote stopped working
