Q: what will I do I cannot use my app store as well as itunes.

I tried to sign in my apple id but it's not working, also when I tried to update my instagram it's not loading as well. Btw, my app store and itunes are displaying a white screen. Pls someone help me! Thank you!

iPad Mini, iOS 9.1

Posted on Nov 25, 2015 12:42 AM

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Q: what will I do I cannot use my app store as well as itunes.

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by sterling r,

sterling r Nov 26, 2015 9:45 AM in response to shaddailyn
Community Specialists

Nov 26, 2015 9:45 AM in response to shaddailyn

hi there shaddailyn,

It sounds like you are unable to sign into your Apple ID because the iPad is having trouble accessing he iTunes store. I would suggest using the troubleshooting in the following article:

If you can’t connect to the iTunes Store
https://support.apple.com/en-us/HT201400

Thank you for using Apple Support Communities.
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by shaddailyn,

shaddailyn Nov 26, 2015 4:34 PM in response to sterling r
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Nov 26, 2015 4:34 PM in response to sterling r

Hi Sterling, Thank you for helping! I can now finally used my app store and itunes.
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by sterling r,

sterling r Nov 29, 2015 2:23 PM in response to shaddailyn
Community Specialists

Nov 29, 2015 2:23 PM in response to shaddailyn

You are quite welcome, we're glad to have helped!
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