iPad air 2 vertical lines on screen, can't see anything.

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Level 1

12 points

iPad air 2 vertical lines on screen, can't see anything.

I posted this on another forum as well:

Here's what I wrote.

Hi,

Ipad air 2 was working fine, just put it to charge, came back to see it and the screen was full of vertical lines. I can't do anything on it because I can't see the screen.

I tried hard resetting it ( holding power and home button) and made no difference.

I rang up apple and made an appointment at the store. I also rang up an authorised repairer in my area and might take it in to them.

They said they might have to replace it, but I have all my data on my device, I don't want to give it to them. I tried to format it " or restore it" through iTunes, but when I plug it in and it says ' to allow access of this iPad I must respond on your iPad' which I can't do because I can't see anything.

How will I get my data off it now?

Here's a pic of the screen.
http://i.imgur.com/i515nmN.jpg

iPad Air 2-OTHER, iOS 9.1

Posted on Nov 24, 2015 9:43 PM

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Answer 1

Nov 24, 2015 9:53 PM in response to flipswitch

When you tried resetting it, did you hold the Home and Power buttons down until the Apple appeared? This can take up to 30 seconds. If it won't reset, then hopefully you already have an iTunes or iCloud backup, because if you don't then you will likely lose your data.

Best of luck,

GB

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Answer 2

flipswitch Author

Level 1

12 points

Nov 24, 2015 10:02 PM in response to gail from maine

Hi, thanks for the reply.

Yes, I reset it that way.

Apparently if the technicians can't fix it they will replace the unit as mentioned in my post.

I have the passcode on and finger print scanner enabled but can't input them because of the screen.

If I give it to them for a replacement, what steps can I do to ensure my data won't be accessed. I don't mind if the data gets deleted ( which is what I'm trying to do) but can anyone use the iPad if they somehow fixed the screen? Will they be able to bypass the passcode/ fingerprint id?

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Answer 3

Nov 24, 2015 10:10 PM in response to flipswitch

You can erase the device remotely via iCloud.com if you have Find My iPhone turned on. If you do not have Find My iPhone turned on, then there is no way to erase it unless you hook it up to iTunes, and follow the instructions in this support article under "Erase your device with Recovery Mode":

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

Not sure you will be able to do this, but it's worth a shot.

Best of luck,

GB

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Answer 4

flipswitch Author

Level 1

12 points

Nov 24, 2015 10:16 PM in response to gail from maine

I don't have it enabled so I can't erase it.

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Answer 5

flipswitch Author

Level 1

12 points

Nov 24, 2015 10:33 PM in response to flipswitch

For some reason I can't edit my above post.

I was able to put it into recovery mode from the link you gave me to restore it.

Currently downloading the firmware from my computer, but for some reason it's going extremely slow, like 10hrs. I have no idea why.

My broadband speed test is showing 16mbps.

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Answer 6

flipswitch Author

Level 1

12 points

Nov 24, 2015 11:15 PM in response to flipswitch

I've restored it, it's connected to iTunes, but it's saying " activate iPad"

"This device is linked to an apple id. Enter the apple id and password that were used to setup this id"

what should i do and how do i unlink it?

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Answer 7

Nov 25, 2015 7:58 AM in response to flipswitch

Well, that implies that you purchased this device 2nd hand? If so, then it is still Activation Locked by the previous owner. The only way around this is to have the previous owner remove the lock. If you cannot get them to do that, then you want to try to get a refund. If that also is not an option, then you will not be able to use it.

Sorry,

GB

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Answer 8

flipswitch Author

Level 1

12 points

Nov 25, 2015 1:26 PM in response to gail from maine

Hi

I bought the device brand new. I can enter my password but I thought since it's plugged into iTunes it will restore all my old stuff back to the device.

Anyway,

You've helped me, I was able to restore my iPad to its factory settings. I'm taking it back to an authorised apple reseller to get a new one ( it's still under warranty)

Thanks.

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Answer 9

Nov 25, 2015 1:57 PM in response to flipswitch

Most excellent! Sorry I misunderstood your question. Usually when we get a question about the Activation Lock message, it is because the person does not know the Apple ID that is signed in to iCloud. So, glad that wasn't your issue 🙂.

Best of luck, and glad you will be able to get it replaced!

Happy Thanksgiving,

GB

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