iTunes 12.3.1 corrupted library and the spinning beachball of tedium

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Level 1

4 points

iTunes 12.3.1 corrupted library and the spinning beachball of tedium

I submitted this a week ago but I'm afraid that it went under the radar as it garnered no response so I thought I'd try it again:

I've searched the board and haven't found something exactly like what I'm facing. After upgrading iTunes to 12.3.1, I realized that my library file was likely corrupted. I had all of my music, but every time I clicked on something or moved to the iTunes store, I'd get the beach ball and it would take at least 90 seconds for the command to be carried out. Even attempts at scrolling would cause this to happen.

I tried generating a new library by importing an .xml version, which did retain my playlists, but I still had the same problem with delayed actions and the spinning beachball. I created a new library and imported my music which solved the slow response problem, but of course, I then didn't have my playlists. I tried importing a playlist .txt file, but only received a message indicating that some of the files could not be found, resulting in no playlists being imported. This was after I assured that the music was being properly identified as the iTunes media location in the Preferences panel. I have lots of playlists and a very large library and I'm desperately hoping that there is a solution to get my playlists imported somehow. I would also love it if I could also get back my original "Date Added" and "Plays" info. Using a slightly older Time Machine library also did not make any difference.

Am I missing something?

27" iMac, 4 GHz, i7

OS X, 10.11.1

3TB Fusion

iTunes 12.3.1 corrupted library and the spinning beachball of tedium

Posted on Nov 24, 2015 10:20 PM

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Answer 1

Best reply

Linc Davis

Level 10

209,547 points

Nov 25, 2015 9:26 AM in response to azfactor

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

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Answer 2

azfactor Author

Level 1

4 points

Nov 25, 2015 10:06 AM in response to Linc Davis

To start with, here's the log that was generated when I tried to import the playlist to the new iTunes Library. I'll also try to generate one with the old library that was apparently corrupted and resulting in the spinning beachball:

11/25/15 10:58:31.829 AM iTunes[6210]: BUG in libdispatch client: kevent[EVFILT_MEMORYSTATUS] add: "Operation not supported" - 0x2d

11/25/15 10:58:31.939 AM pkd[337]: enabling pid=6210 for plug-in com.adobe.accmac.ACCFinderSync(1.4.2.105) FC192395-9103-4EA6-AA45-224001F65F57 /Applications/Utilities/Adobe Creative Cloud/CoreSync/Core Sync.app/Contents/PlugIns/ACCFinderSync.appex

11/25/15 10:58:31.949 AM iTunes[6210]: assertion failed: 15B42: libxpc.dylib + 79134 [3E09C275-A33B-357A-B0AB-A2DDF88EC9D5]: 0x89

11/25/15 10:58:31.959 AM taskgated[177]: no application identifier provided, can't use provisioning profiles [pid=12883]

11/25/15 10:58:32.019 AM ACCFinderSync[12883]: Failed to connect (colorGridView) outlet from (NSApplication) to (NSColorPickerGridView): missing setter or instance variable

11/25/15 10:58:32.019 AM ACCFinderSync[12883]: Failed to connect (view) outlet from (NSApplication) to (NSColorPickerGridView): missing setter or instance variable

11/25/15 10:58:32.144 AM com.apple.xpc.launchd[1]: (com.apple.xpc.launchd.domain.user.501) Service "com.apple.xpc.launchd.unmanaged.ACCFinderSync.12883" tried to hijack endpoint "ACCFinderInnerExtensionHost" from owner: com.apple.xpc.launchd.unmanaged.ACCFinderSync.379

11/25/15 10:58:32.145 AM ACCFinderSync[12883]: building singleton CFMessage dispatcher

11/25/15 10:58:45.597 AM iconservicesagent[352]: -[ISGenerateImageOp generateImageWithCompletion:] Failed to composit image for descriptor <ISBindingImageDescriptor: 0x7f8df4115190>.

11/25/15 10:58:45.597 AM quicklookd[12877]: Error returned from iconservicesagent: (null)

11/25/15 10:58:49.734 AM ACCFinderSync[12883]: host connection <NSXPCConnection: 0x7fc071519480> connection from pid 6210 invalidated

11/25/15 11:00:06.019 AM SubmitDiagInfo[12887]: Connection error while checking Apple Internalness. Error: Error Domain=NSCocoaErrorDomain Code=4097 "connection to service named com.apple.CrashReporterSupportHelper" UserInfo={NSDebugDescription=connection to service named com.apple.CrashReporterSupportHelper}

11/25/15 11:00:06.020 AM SubmitDiagInfo[12887]: Triggering diganostics messages cleanup

11/25/15 11:00:24.000 AM kernel[0]: process iTunes[6210] thread 8909737 caught burning CPU!; EXC_RESOURCE supressed due to audio playback

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Answer 3

azfactor Author

Level 1

4 points

Nov 25, 2015 10:42 AM in response to azfactor

And this is what I got when I selected the old, corrupted Library. Occasionally the beachball would stop spinning, but usually only for a few seconds before starting up again. While it was spinning, I could move the main window around, but nothing else responded either in that window or from the menu. I launched Activity Monitor during this time and it was showing that iTunes was using just about 100% of the CPU and would intermittently indicate that iTunes was not responding. It's been near 30 minutes and I still have not been able to do anything in iTunes.

11/25/15 11:11:09.427 AM iTunes[12947]: BUG in libdispatch client: kevent[EVFILT_MEMORYSTATUS] add: "Operation not supported" - 0x2d

11/25/15 11:11:09.522 AM pkd[337]: enabling pid=12947 for plug-in com.adobe.accmac.ACCFinderSync(1.4.2.105) FC192395-9103-4EA6-AA45-224001F65F57 /Applications/Utilities/Adobe Creative Cloud/CoreSync/Core Sync.app/Contents/PlugIns/ACCFinderSync.appex

11/25/15 11:11:09.528 AM iTunes[12947]: assertion failed: 15B42: libxpc.dylib + 79134 [3E09C275-A33B-357A-B0AB-A2DDF88EC9D5]: 0x89

11/25/15 11:11:09.534 AM taskgated[177]: no application identifier provided, can't use provisioning profiles [pid=12948]

11/25/15 11:11:09.582 AM ACCFinderSync[12948]: Failed to connect (colorGridView) outlet from (NSApplication) to (NSColorPickerGridView): missing setter or instance variable

11/25/15 11:11:09.582 AM ACCFinderSync[12948]: Failed to connect (view) outlet from (NSApplication) to (NSColorPickerGridView): missing setter or instance variable

11/25/15 11:11:09.774 AM com.apple.xpc.launchd[1]: (com.apple.xpc.launchd.domain.user.501) Service "com.apple.xpc.launchd.unmanaged.ACCFinderSync.12948" tried to hijack endpoint "ACCFinderInnerExtensionHost" from owner: com.apple.xpc.launchd.unmanaged.ACCFinderSync.379

11/25/15 11:11:09.775 AM ACCFinderSync[12948]: building singleton CFMessage dispatcher

11/25/15 11:11:23.180 AM WindowServer[178]: disable_update_timeout: UI updates were forcibly disabled by application "iTunes" for over 1.00 seconds. Server has re-enabled them.

11/25/15 11:11:23.271 AM WindowServer[178]: common_reenable_update: UI updates were finally reenabled by application "iTunes" after 1.09 seconds [0.92fps] (server forcibly re-enabled them after 1.00 seconds [1.00fps])

11/25/15 11:11:24.555 AM iTunes[12947]: ApplePushService: APSConnection being used without a delegate queue

11/25/15 11:11:30.512 AM CalendarAgent[330]: [com.apple.calendar.store.log.caldav.coredav] [Refusing to parse response to PROPPATCH because of content-type: [text/plain; charset="utf-8"].]

11/25/15 11:11:30.595 AM CalendarAgent[330]: [com.apple.calendar.store.log.caldav.coredav] [Refusing to parse response to PROPPATCH because of content-type: [text/plain; charset="utf-8"].]

11/25/15 11:12:30.000 AM syslogd[43]: ASL Sender Statistics

11/25/15 11:13:02.000 AM kernel[0]: process iTunes[12947] thread 12992158 caught burning CPU!; EXC_RESOURCE supressed due to audio playback

11/25/15 11:13:16.583 AM Mail[11267]: Parameter Error in /BuildRoot/Library/Caches/com.apple.xbs/Sources/passwordserver_saslplugins/pass wordserver_saslplugins-188/plain_clienttoken.c near line 195

11/25/15 11:13:16.584 AM Mail[11267]: Failed to start the SASL connection