Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Newsroom Update

Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My iphone 5c has stopped working ,wont turn on ?

My iphone 5c has stopped working ,wont turn on ?

iPhone 5c, iOS 8

Posted on Nov 25, 2015 6:15 AM

Reply
3 replies

Nov 25, 2015 6:52 AM in response to Ella.T15

Depending on the age and use of the phone, this might be a battery problem. Does the phone charge when using the adapter and USB cable that came with the iPhone?

If it does not, get it serviced by Apple or an Apple Authorized Service Provider. They can also check the battery and replace it.

Find an Apple Authorized Service Provider

iPhone - Contact Support - Apple Support


Some iPhone 5 had a battery issue right from the start, check this page if your device is one of them:

iPhone 5 Battery Replacement Program

My iphone 5c has stopped working ,wont turn on ?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.