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Nov 26, 2015 11:12 AM in response to Teds17by mario49,Hi Teds17,
Thank you for using Apple Support Communities. Based on what you stated, it seems you are trying to update the iPhone, but are receiving error codes. I would recommend you read these articles, they may be able to help troubleshoot the issue.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Get help with iOS update and restore errors - Apple Support
Check for hardware issues
Errors: 1, 3, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 53, 56, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
Your device or computer might have a hardware issue that stops the update or restore from completing.
- Check that your security software and settings aren't blocking your device from communicating with the Apple update server.
- Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
- Make sure that your security software and settings are allowing communication between your device and update servers.
- If you still see the error message when you update or restore, contact Apple support.
If you still see the error message, check for outdated or modified software.
Cheers
