Q: I gave my Mom my iphone5. She lives in Bogota Colombia. She took it to an Apple Store in Colombia. They said the phone is locked. ... I gave my Mom my iphone5. She lives in Bogota Colombia. She took it to an Apple Store in Colombia. They said the phone is locked. How can I unlock the phone so that she can purchase phone service in Colombia? I never reported phone lost or stolen. more
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Helpful answers
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Nov 25, 2015 7:09 AM in response to aossa3by Ingo2711,The phone can only be unlocked by the provider, not Apple, which is in your case Verizon. Contact them and ask if the offer to unlock your phone for the use with a different carrier, not very carrier does that.
Check this article about it:
How to unlock your iPhone for use with another carrier - Apple Support
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Nov 25, 2015 8:24 AM in response to aossa3by Meg St._Clair,Verizon iPhones are unlocked. Verizon hasn't sold a locked iPhone since the iPhone 4S. And, even for that model, they pushed through a bulk unlock last year. Someone is confused.