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What does this error message mean: Unable to update iPhone "iPhone" due to unknown error (27)

iPhone 6 keeps resetting while on charge overnight. Today unable to switch on. Connected to iTunes and tried to reset software. I have been to Apple Store twice this month to reset, but never had this problem before.

iPhone 6, iOS 9.1

Posted on Nov 25, 2015 7:32 AM

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1 reply

Nov 25, 2015 8:20 AM in response to ukroy

This error seems to be hardware related. Did you mention the error number at the Apple Store?


Errors: 1, 3, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 53, 56, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.

Your device or computer might have a hardware issue that stops the update or restore from completing.

  1. Check that your security software and settings aren't blocking your device from communicating with the Apple update server.
  2. Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
  3. Make sure that your security software and settings are allowing communication between your device and update servers.
  4. If you still see the error message when you update or restore, contact Apple support.

If you still see the error message, check for outdated or modified software.

copied from Get help with iOS update and restore errors

What does this error message mean: Unable to update iPhone "iPhone" due to unknown error (27)

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