Q: Error 51 on resotre iphone 6s

Question

skalaris

Level 1 (0 points)

Q: Error 51 on resotre iphone 6s

Hi,

the restore process (DFU mode) show me "Error 51..."

The update logs from itunes:

[15:07:38.0359] bbupdater:		Connecting to Loader...bbupdater:	OK
[15:07:38.0359] bbupdater:		Getting Version...bbupdater:	OK
[15:07:38.0359] bbupdater:		Loader version: 4294967294
[15:07:38.0359] bbupdater:		fusingState: 3
[15:07:38.0359] bbupdater:		Fail to collect coredump after hitting fatal error: kBBUReturnFailCreateTransportSecond
[15:07:38.0359] bbupdater:	END(kBBUReturnFailCreateTransportSecond): handleError
[15:07:38.0359] bbupdater:	Hit fatal error: kBBUReturnFailCreateTransportSecond reason: Fail to create transport kBBUReturnFailCreateTransportSecond

[15:07:38.0359] bbupdater: END(kBBUReturnFailCreateTransportSecond): Command: queryInfo

[15:07:38.0359] send_bbupdate_status: sending baseband update status to host

[15:07:38.0359] update_baseband: calling CFNotificationCenterRemoveEveryObserver

[15:07:38.0359] update_baseband: bbupdater error: The operation couldn\U2019t be completed. (BBUpdater error 51 - Fail to create transport kBBUReturnFailCreateTransportSecond)

[15:07:38.0359] Update[Baseband] error - The operation couldn\U2019t be completed. (RamrodErrorDomain error 1004 - update_baseband: failed querying baseband info)

[15:07:38.0359] Update[Baseband] failed - 0 retries remaining...

[15:07:38.0359] 0: RamrodErrorDomain/3ec: update_baseband: failed querying baseband info

[15:07:38.0359] 1: BBUpdater/33: Fail to create transport kBBUReturnFailCreateTransportSecond

[15:07:38.0359] unable to convert ramrod error 1004

[15:07:38.0359]

[15:07:38.0359] ==== end of device restore output ====

Regards

iPhone 6s, iOS 9.1, Itunes on Win 7 32 bits

Posted on Nov 25, 2015 7:16 AM

I have this question too

Solved

thunderzzz

Level 6 (8,379 points)

Notebooks

A:

It is high time to take your device to the Apple Store for further diagnostics. It is hardware issue.

Posted on Nov 25, 2015 7:33 AM

Q: Error 51 on resotre iphone 6s

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by thunderzzz,

thunderzzz Nov 25, 2015 7:19 AM in response to skalaris
Level 6 (8,379 points)

Notebooks

Nov 25, 2015 7:19 AM in response to skalaris
It also shows you 1004 error which refers to hardware issues.
Info from official support article:
Errors: 1, 3, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 53, 56, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
Your device or computer might have a hardware issue that stops the update or restore from completing.
Check that your security software and settings aren't blocking your device from communicating with the Apple update server.
Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
Make sure that your security software and settings are allowing communication between your device and update servers.
If you still see the error message when you update or restore, contact Apple support.
If you still see the error message, check for outdated or modified software.

Take a look at these articles:
Resolve iOS update and restore errors in iTunes - Apple Support
Get help with iOS update and restore errors - Apple Support
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by skalaris,

skalaris Nov 25, 2015 7:32 AM in response to thunderzzz
Level 1 (0 points)

Nov 25, 2015 7:32 AM in response to thunderzzz

yes, i try all steps, but the error persist... :-(
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Accepted Answer · Nov 25, 2015 7:33 AM

thunderzzz

Level 6 (8,379 points)

Notebooks

Nov 25, 2015 7:33 AM in response to skalaris

It is high time to take your device to the Apple Store for further diagnostics. It is hardware issue.

Q: Error 51 on resotre iphone 6s

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by thunderzzz,

by skalaris,

by thunderzzz,Solvedanswer

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