Error 51 on resotre iphone 6s

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Level 1

5 points

Error 51 on resotre iphone 6s

Hi,

the restore process (DFU mode) show me "Error 51..."

The update logs from itunes:

[15:07:38.0359] bbupdater:	Connecting to Loader...bbupdater:	OK
[15:07:38.0359] bbupdater:	Getting Version...bbupdater:	OK
[15:07:38.0359] bbupdater:	Loader version: 4294967294
[15:07:38.0359] bbupdater:	fusingState: 3
[15:07:38.0359] bbupdater:	Fail to collect coredump after hitting fatal error: kBBUReturnFailCreateTransportSecond
[15:07:38.0359] bbupdater:	END(kBBUReturnFailCreateTransportSecond): handleError
[15:07:38.0359] bbupdater:	Hit fatal error: kBBUReturnFailCreateTransportSecond reason: Fail to create transport kBBUReturnFailCreateTransportSecond

[15:07:38.0359] bbupdater: END(kBBUReturnFailCreateTransportSecond): Command: queryInfo

[15:07:38.0359] send_bbupdate_status: sending baseband update status to host

[15:07:38.0359] update_baseband: calling CFNotificationCenterRemoveEveryObserver

[15:07:38.0359] update_baseband: bbupdater error: The operation couldn\U2019t be completed. (BBUpdater error 51 - Fail to create transport kBBUReturnFailCreateTransportSecond)

[15:07:38.0359] Update[Baseband] error - The operation couldn\U2019t be completed. (RamrodErrorDomain error 1004 - update_baseband: failed querying baseband info)

[15:07:38.0359] Update[Baseband] failed - 0 retries remaining...

[15:07:38.0359] 0: RamrodErrorDomain/3ec: update_baseband: failed querying baseband info

[15:07:38.0359] 1: BBUpdater/33: Fail to create transport kBBUReturnFailCreateTransportSecond

[15:07:38.0359] unable to convert ramrod error 1004

[15:07:38.0359]

[15:07:38.0359] ==== end of device restore output ====

Regards

iPhone 6s, iOS 9.1, Itunes on Win 7 32 bits

Posted on Nov 25, 2015 7:16 AM

Reply

Answer 1

thunderzzz

Level 6

8,452 points

Nov 25, 2015 7:19 AM in response to skalaris

It also shows you 1004 error which refers to hardware issues.

Info from official support article:

Errors: 1, 3, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 53, 56, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.

Your device or computer might have a hardware issue that stops the update or restore from completing.

Check that your security software and settings aren't blocking your device from communicating with the Apple update server.
Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
Make sure that your security software and settings are allowing communication between your device and update servers.
If you still see the error message when you update or restore, contact Apple support.