RobertKite

Q: AppleID Password out of synch

I was recently prompted to change the password for my AppleID. I changed the password on my iPhone. After I changed the password I am now unable to authenticate to the iTunes store, FaceTime, etc. on the iPhone. Further, I am now unable to change the password on my iPad as well.  When I enter the new password I am presented with a pop up that tells me "Verification Failed. Your Apple ID or password is incorrect". When I enter the previous password I am presented with a pop up that tells me "Verification Failed. There was a problem connecting to the server."

 

I also tried changing my password from appleid.apple.com with the same results.

 

I am able to log in with the new password from my Mac with no issues.

 

Any ideas?

iPhone 6, iOS 9.1

Posted on Nov 25, 2015 9:22 AM

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Q: AppleID Password out of synch

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