MacBook Pro Retina 15" 2012 crashes while playing YouTube videos

Question

Level 1

4 points

MacBook Pro Retina 15" 2012 crashes while playing YouTube videos

Hi, i have quite a problem with my Mac. It crashes pretty frequently while playing youtube videos (I had it only on youtube so far). I use Safari browser all the time, always up to date. At first, I thought it was because of flash, so I uninstalled it. But it still crashes. This happens maybe once in 2 days - not too bad. But still it's pretty annoying and I want to know whats going on. First time that happened around summer 2014 and didn't happen again in a few months. But the closer to today - the more frequent it crashed. I can imagine it's a hardware problem, but i want to know expert's take on that. Here is the crash log from September, because I'm stupid and forgot to save the recent one. It should be the same tho. My mac never crashes except that scenario, which only makes me love apple products more:)

Anonymous UUID: EB750D8E-0EC5-FCFA-24BA-C663E24E6586

Sun Sep 27 17:28:55 2015

*** Panic Report ***

panic(cpu 2 caller 0xffffff8000416df2): Kernel trap at 0xffffff7f82c280e0, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0xffffff7f82c4207d, CR3: 0x00000000038d3000, CR4: 0x00000000001626e0

RAX: 0x0000000000002c5d, RBX: 0x0000000000002c5d, RCX: 0x0000000000002c5d, RDX: 0xffffff7f82c3f420

RSP: 0xffffff810dd63a50, RBP: 0xffffff810dd63ad0, RSI: 0xffffff80d30d8000, RDI: 0x000000000004b404

R8: 0x0000000000000001, R9: 0xffffff80d30d8a68, R10: 0xffffff80d30d8268, R11: 0x0000000000002c5d

R12: 0x000000000004b400, R13: 0xffffff8015c75000, R14: 0x000000000000000d, R15: 0x0000000000000000

RFL: 0x0000000000010282, RIP: 0xffffff7f82c280e0, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0xffffff7f82c4207d, Error code: 0x0000000000000000, Fault CPU: 0x2

Backtrace (CPU 2), Frame : Return Address

0xffffff810dd63700 : 0xffffff800032ad21

0xffffff810dd63780 : 0xffffff8000416df2

0xffffff810dd63940 : 0xffffff8000433ca3

0xffffff810dd63960 : 0xffffff7f82c280e0

0xffffff810dd63ad0 : 0xffffff7f82c27a3c

0xffffff810dd63b30 : 0xffffff7f82c17134

0xffffff810dd63b60 : 0xffffff7f82c16ca5

0xffffff810dd63c30 : 0xffffff7f80f20b89

0xffffff810dd63c70 : 0xffffff7f80f0dd20

0xffffff810dd63cb0 : 0xffffff7f80f0b9bf

0xffffff810dd63cc0 : 0xffffff7f80f0da30

0xffffff810dd63d60 : 0xffffff7f80f0dc0b

0xffffff810dd63d80 : 0xffffff7f80f17321

0xffffff810dd63dd0 : 0xffffff7f80f17234

0xffffff810dd63df0 : 0xffffff7f80f13320

0xffffff810dd63e40 : 0xffffff7f80f1d6ff

0xffffff810dd63e60 : 0xffffff7f80f184ec

0xffffff810dd63e90 : 0xffffff7f80f14839

0xffffff810dd63ef0 : 0xffffff80008d595d

0xffffff810dd63f40 : 0xffffff80008d37cd

0xffffff810dd63f80 : 0xffffff80008d38c6

0xffffff810dd63fb0 : 0xffffff80004116e7

Kernel Extensions in backtrace:

com.apple.iokit.IOGraphicsFamily(2.4.1)[8922721D-5517-3883-BD3A-57422D0244A0]@0 xffffff7f80f09000->0xffffff7f80f4ffff

dependency: com.apple.iokit.IOPCIFamily(2.9)[BDA92C3B-AD86-33E5-A7F1-1603465350A7]@0xffffff 7f80b24000

com.apple.driver.AppleIntelFramebufferCapri(10.0.6)[E35FF43B-725A-3A08-A82F-0DB 38D721E18]@0xffffff7f82c0a000->0xffffff7f82c41fff

dependency: com.apple.iokit.IOACPIFamily(1.4)[70E2B65E-A91A-3522-A1A0-79FD63EABB4C]@0xfffff f7f8192b000

dependency: com.apple.iokit.IOPCIFamily(2.9)[BDA92C3B-AD86-33E5-A7F1-1603465350A7]@0xffffff 7f80b24000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[8922721D-5517-3883-BD3A-57422D0244A0]@0 xffffff7f80f09000

dependency: com.apple.AppleGraphicsDeviceControl(3.10.25)[DFDCFB7E-74E4-397E-AA6F-6ECFC41D5 649]@0xffffff7f80f60000

dependency: com.apple.iokit.IOAcceleratorFamily2(156.16)[1259B80F-E4C5-3BC9-BED5-65B42289E8 C0]@0xffffff7f8257a000

BSD process name corresponding to current thread: kernel_task

Mac OS version:

14F27

Kernel version:

Darwin Kernel Version 14.5.0: Wed Jul 29 02:26:53 PDT 2015; root:xnu-2782.40.9~1/RELEASE_X86_64

Kernel UUID: 58F06365-45C7-3CA7-B80D-173AFD1A03C4

__HIB text base: 0xffffff8000100000

System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)

System uptime in nanoseconds: 12396229458109

last loaded kext at 9001051289415: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f831a4000, size 69632)

last unloaded kext at 10018205675283: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f831a4000, size 61440)

loaded kexts:

com.paragon-software.filesystems.ntfs 82

com.nvidia.CUDA 1.1.0

net.telestream.driver.TelestreamAudio 1.0.5

com.Cycling74.driver.Soundflower 1.6.2

at.obdev.nke.LittleSnitch 4234

com.apple.iokit.SCSITaskUserClient 3.7.5

com.apple.filesystems.smbfs 3.0.2

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.filesystems.autofs 3.0

com.apple.driver.AudioAUUC 1.70

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 4.3.6f3

com.apple.driver.AGPM 110.19.6

com.apple.driver.ApplePlatformEnabler 2.2.0d4

com.apple.driver.X86PlatformShim 1.0.0

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleMikeyDriver 272.18.1

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.AppleHDA 272.18.1

com.apple.driver.AppleIntelHD4000Graphics 10.0.6

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleHV 1

com.apple.driver.AppleMuxControl 3.10.25

com.apple.GeForce 10.0.4

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.6f3

com.apple.driver.AppleIntelFramebufferCapri 10.0.6

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleLPC 1.7.3

com.apple.driver.AppleSMCLMU 2.0.7d0

com.apple.driver.AppleMCCSControl 1.2.12

com.apple.driver.AppleThunderboltIP 2.0.2

com.apple.driver.AppleUSBTCButtons 240.2

com.apple.driver.AppleUSBTCKeyboard 240.2

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 36

com.apple.driver.AppleUSBHub 705.4.2

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.7.1

com.apple.driver.AppleSDXC 1.6.5

com.apple.driver.AirPort.Brcm4360 930.37.3

com.apple.driver.AppleAHCIPort 3.1.2

com.apple.driver.AppleUSBEHCI 705.4.14

com.apple.driver.AppleUSBXHCI 710.4.11

com.apple.driver.AppleACPIButtons 3.1

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 3.1

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 161

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.5

com.apple.iokit.IOUSBMassStorageClass 3.7.2

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 11

com.apple.driver.DspFuncLib 272.18.1

com.apple.kext.OSvKernDSPLib 1.15

com.apple.iokit.IOSurface 97.4

com.apple.driver.AppleGraphicsControl 3.10.25

com.apple.nvidia.driver.NVDAGK100Hal 10.0.4

com.apple.nvidia.driver.NVDAResman 10.0.4

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.6f3

com.apple.iokit.IOBluetoothFamily 4.3.6f3

com.apple.iokit.IOAcceleratorFamily2 156.16

com.apple.AppleGraphicsDeviceControl 3.10.25

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.iokit.IOUSBUserClient 705.4.0

com.apple.driver.IOPlatformPluginFamily 5.9.1d7

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleSMBusController 1.0.13d1

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleHDAController 272.18.1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.iokit.IOHDAFamily 272.18.1

com.apple.iokit.IOAudioFamily 203.3

com.apple.vecLib.kext 1.2.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5

com.apple.driver.AppleUSBMultitouch 245.2

com.apple.iokit.IOUSBHIDDriver 705.4.0

com.apple.driver.AppleUSBMergeNub 705.4.0

com.apple.driver.AppleUSBComposite 705.4.9

com.apple.driver.CoreStorage 471.30.1

com.apple.driver.AppleThunderboltDPInAdapter 4.0.6

com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleThunderboltNHI 3.1.7

com.apple.iokit.IOThunderboltFamily 4.2.2

com.apple.iokit.IO80211Family 730.60

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOAHCIFamily 2.7.5

com.apple.iokit.IOUSBFamily 720.4.4

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 398

com.apple.iokit.IOStorageFamily 2.0

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 3.1

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

com.apple.kec.pthread 1

com.apple.kec.Libm 1

Model: MacBookPro10,1, BootROM MBP101.00EE.B09, 4 processors, Intel Core i7, 2.6 GHz, 8 GB, SMC 2.3f36

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (7.15.166.24.3)

Bluetooth: Version 4.3.6f3 16238, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SM512E, 500.28 GB

USB Device: My Passport 0748

USB Device: Hub

USB Device: FaceTime HD Camera (Built-in)

USB Device: Hub

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4

MacBook Pro (Retina, Mid 2012), OS X El Capitan (10.11.1), Crashes while playing youtube video

Posted on Nov 25, 2015 10:37 AM

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Answer 1

Linc Davis

Level 10

209,547 points

Nov 25, 2015 3:30 PM in response to Gi West

Any or all of the following third-party system modifications may be contributing to the problem:

Paragon NTFS

CUDA

ScreenFlow

Soundflower

If the panic is recurrent, check that all are up to date, and if they are, uninstall them, one at a time, according to the developers' instructions, to see whether you can determine which is at fault. A conflict between modifications may be involved. Restart the computer and test after each uninstallation.

Back up all data before making any changes.

To remove CUDA, triple-click anywhere in the first line below on this page to select it:

/Library/Frameworks/CUDA.framework

/Library/LaunchAgents/com.nvidia.CUDASoftwareUpdate.plist

/Library/LaunchDaemons/com.nvidia.cuda.launcher.plist

/Library/PreferencePanes/CUDA Preferences.prefPane

/System/Library/Extensions/CUDA.kext

/System/Library/StartupItems/CUDA

/usr/local/cuda

Right-click or control-click the line and select

Services ▹ Reveal in Finder (or just Reveal)

from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Continue with the remaining lines. Some of the items may be absent, in which case you'll get a message that the file couldn't be found. After moving all the above items to the Trash, restart the computer and empty the Trash. Don't try to empty the Trash until you have restarted.

If you haven't already done so, back up all data before making any changes.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go ▹ Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.

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