Boot Up Slowness - Power Button Restart Required

Question

Sid_Mac Author

Level 2

478 points

Boot Up Slowness - Power Button Restart Required

Hardware: iMac 21.5-inch, Late 2013.

Processor: 2.7 GHz Intel Core i5.

Memory: 8 GB 1600 MHz DDR3.

Graphics: Intel Iris Pro 1536 MB

HD: 1 TB

OS: 10.11.1 (El Capitan)

Symptom: Sometimes (maybe every 3rd time) when powering up from completely being off over night, the progress bar beneath the Apple logo will go only half way, or a little more and just stay there. I've waited up to 10 minutes and then had to press the power button, the subsequent reboot then completed with normal speed. Sometimes there is then a message about improper shut down. When Restarted from the Apple menu (during normal use), the reboot process is at the normal speed.

I do not remember this happening prior to upgrading to El Capitan from OS 10.10.5, but it may have, but not with the current frequency. I do not know if this is hardware or software.

Any suggestions?

Thanks!

iMac, OS X El Capitan (10.11.1), 21.5" Late 2013, 2.7 GHz, i5

Posted on Nov 25, 2015 9:17 AM

Reply

Answer 1

rkaufmann87

Level 10

140,532 points

Nov 25, 2015 10:06 AM in response to Sid_Mac

If you can get the computer to boot up, please run an EtreCheck report of the computer, then copy and paste the results to your reply to this message. Once we see the report we can look for obvious issues. If you cannot get it to boot try booting into the Recovery Partition by holding down Command + R on startup and opening Disk Utility and run First Aid 2--3 times and see if any errors appear.

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Answer 2

Sid_Mac Author

Level 2

478 points

Nov 25, 2015 11:08 AM in response to rkaufmann87

Here is the EtreCheck report:

EtreCheck version: 2.6.4 (224)

Report generated 11/25/15, 2:03 PM

Runtime 2:19

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: (What does this mean?)

iMac (21.5-inch, Late 2013)

[Click for Technical Specifications]

[Click for User Guide]

iMac - model: iMac14,1

1 2.7 GHz Intel Core i5 CPU: 4-core

8 GB RAM Upgradeable

[Click for upgrade instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n/ac

Video Information: (What does this mean?)

Intel Iris Pro

iMac 1920 x 1080

System Software: (What does this mean?)

OS X El Capitan 10.11.1 (15B42) - Time since boot: about 3 hours

Disk Information: (What does this mean?)

APPLE HDD HTS541010A9E662 disk0 : (1 TB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 998.97 GB (638.34 GB free)

Core Storage: disk0s2 999.35 GB Online

USB Information: (What does this mean?)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

APC Back-UPS ES 550G FW:843.K4 .D USB FW:K4

Firewire Information: (What does this mean?)

Other World Computing Oxford ATA Device 00 800mbit - 800mbit max

disk2s1 (disk2s1) <not mounted> : 32 KB

disk2s2 (disk2s2) <not mounted> : 29 KB

disk2s3 (disk2s3) <not mounted> : 29 KB

disk2s4 (disk2s4) <not mounted> : 29 KB

disk2s5 (disk2s5) <not mounted> : 29 KB

disk2s6 (disk2s6) <not mounted> : 262 KB

disk2s7 (disk2s7) <not mounted> : 262 KB

disk2s8 (disk2s8) <not mounted> : 262 KB

OWC Mercury Elite AL Pro (disk2s10) /Volumes/OWC Mercury Elite AL Pro : 499.97 GB (17.46 GB free)

Thunderbolt Information: (What does this mean?)

Apple Inc. thunderbolt_bus

Apple Inc. Thunderbolt to FireWire Adapter

Gatekeeper: (What does this mean?)

Mac App Store and identified developers

Kernel Extensions: (What does this mean?)

/Applications/Utilities/DiskWarrior.app

[not loaded] com.alsoft.Preview (4.0) [Click for support]

/System/Library/Extensions

[not loaded] com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6) [Click for support]

[not loaded] com.markspace.iokit.IOMissingSyncMassStorage (1.0.0) [Click for support]

[not loaded] com.palm.ClassicNotSeizeDriver (3.2) [Click for support]

[not loaded] com.pctools.iantivirus.kfs (1.0.1) [Click for support]

Startup Items: (What does this mean?)

OpenBase: Path: /Library/StartupItems/OpenBase

Startup items are obsolete in OS X Yosemite

Launch Agents: (What does this mean?)

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist [Click for support] [Click for details]

[running] com.amazon.sendtokindle.launcher.plist [Click for support]

[running] com.epson.Epson_Low_Ink_Reminder.launcher.plist [Click for support]

[running] com.epson.ecrp.launcher.plist [Click for support]

[loaded] com.epson.esua.launcher.plist [Click for support]

[running] com.epson.eventmanager.agent.plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

[running] net.culater.SIMBL.Agent.plist [Click for support]

Launch Daemons: (What does this mean?)

[loaded] com.adobe.ARMDC.Communicator.plist [Click for support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist [Click for support]

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.google.keystone.daemon.plist [Click for support]

[loaded] com.macpaw.CleanMyMac2.Agent.plist [Click for support]

[loaded] com.macpaw.CleanMyMac3.Agent.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

User Launch Agents: (What does this mean?)

[loaded] com.adobe.ARM.[...].plist [Click for support]

[failed] com.facebook.videochat.[redacted].plist [Click for support]

[loaded] com.macpaw.CleanMyMac3.Scheduler.plist [Click for support]

User Login Items: (What does this mean?)

Stickies Application (/Applications/Stickies.app)

CleanMyMac 3 Menu Application (/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)

Garmin Express Service Application (/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)

EvernoteHelper Application (/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)

iAntiVirus Application Hidden (/Applications/iAntiVirus/iAntiVirus.app)

Other Apps: (What does this mean?)

[running] com.apple.xpc.launchd.oneshot.0x10000007.EtreCheck

[running] com.evernote.EvernoteHelper.131872

[running] com.garmin.renu.service.98592

[running] com.macpaw.CleanMyMac3.Menu.58272

Internet Plug-ins: (What does this mean?)

o1dbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]

Default Browser: Version: 601 - SDK 10.11

Flip4Mac WMV Plugin: Version: 3.3.1.3 - SDK 10.8 [Click for support]

AmazonMP3DownloaderPlugin101750: Version: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 [Click for support]

Musicnotes: Version: 1.17.2 [Click for support]

AdobePDFViewerNPAPI: Version: 15.009.20077 - SDK 10.8 [Click for support]

FlashPlayer-10.6: Version: 19.0.0.245 - SDK 10.6 [Click for support]

Silverlight: Version: 3.0.40818.0 [Click for support]

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 19.0.0.245 - SDK 10.6 [Click for support]

googletalkbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]

iPhotoPhotocast: Version: 7.0 - SDK 10.7

AdobePDFViewer: Version: 15.009.20077 - SDK 10.8 [Click for support]

OnLiveGameClientDetector: Version: OnLiveGameClientDetector 1.0.0 [Click for support]

Photo Center Plugin: Version: Photo Center Plugin 1.1.2.0 [Click for support]

Scorch: Version: ScorchNetscapePlugin 4.1.4 build 1 [Click for support]

JavaAppletPlugin: Version: Java 8 Update 66 build 17 Check version

User internet Plug-ins: (What does this mean?)

fbplugin_1_0_3: Version: Unknown [Click for support]

RealPlayer Plugin: Version: Unknown [Click for support]

Safari Extensions: (What does this mean?)

StartPage HTTPS

Audio Plug-ins: (What does this mean?)

DVCPROHDAudio: Version: 1.2

3rd Party Preference Panes: (What does this mean?)

Flash Player [Click for support]

Flip4Mac WMV [Click for support]

Java [Click for support]

TotalAccess [Click for support]

Widget Manager [Click for support]

Time Machine: (What does this mean?)

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 998.97 GB Disk used: 360.64 GB

Destinations:

OWC Mercury Elite AL Pro [Local]

Total size: 499.97 GB

Total number of backups: 59

Oldest backup: 8/29/14, 2:30 PM

Last backup: 11/25/15, 1:55 PM

Size of backup disk: Too small

Backup size 499.97 GB < (Disk used 360.64 GB X 3)

Top Processes by CPU: (What does this mean?)

2% WindowServer

2% hiutil

2% fontd

1% kernel_task

0% EEventManager

Top Processes by Memory: (What does this mean?)

750 MB kernel_task

475 MB softwareupdated

319 MB mdworker(20)

98 MB mds_stores

98 MB WindowServer

Virtual Memory Information: (What does this mean?)

2.80 GB Free RAM

5.19 GB Used RAM (3.36 GB Cached)

0 B Swap Used

Diagnostics Information: (What does this mean?)

Nov 25, 2015, 10:39:56 AM ~/Library/Logs/DiagnosticReports/cloudd_2015-11-25-103956_[redacted].crash

Nov 25, 2015, 10:35:09 AM Self test - passed

Reply

Answer 3

rkaufmann87

Level 10

140,532 points

Nov 25, 2015 1:50 PM in response to Sid_Mac

You have installled

com.macpaw.CleanMyMac2.Agent.plist [Click for support]

[loaded] com.macpaw.CleanMyMac3.Agent.plist [Click for support]

Both apps are malware and of zero benefit to your system. Both need to be uninstalled. NEVER install antivirus, cleaning or any third party maintenance apps on a Mac. They are not needed and in most cases cause more problems than they solve.

Reply

Answer 4

Sid_Mac Author

Level 2

478 points

Nov 25, 2015 2:03 PM in response to rkaufmann87

Thank you, I appreciate your evaluation of the report. I do have a follow-up:

I am actually using CleanMy Mac 3, I never uninstalled version 2 (just did so now). However, I've never had a problem such as this boot up issue that I could attribute to CleanMyMac.

MacWorld reviewed CleanMyMac 3 and gave it 4 out of 5 mice. http://www.macworld.com/article/2915929/cleanmymac-3-review-make-more-room-on-yo ur-crowded-hard-drive.html So I am puzzled by your recommendation. I see that you are "Level 9" here at the forum, so you know what you're talking about.

I would appreciated any further thoughts/info from you. Thanks.

Reply

Answer 5

notcloudy

Level 4

1,252 points

Nov 25, 2015 2:22 PM in response to Sid_Mac

Do you also shut off power to the IMac (say shut off the spike stick?) If so, may be an issue with recharging the internal backup battery. If you have an everything mac booklet -- in mine - fact that the battery may need changing is in making things better -- not in problems meet solutions.

I recently had an issue with power up not completing after a couple of days of minimal use. I remembered a posting on this site where the OP solved his problem by replacing the internal backup battery.

My test was to disconnect usb devices that do not have off switches - then leave the system off with the spike stick on for a couple of hours and was then able to start up no problem - but also went out and purchased a new battery (actually had to buy 2 for $6.00) and will replace it.

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Answer 6

Sid_Mac Author

Level 2

478 points

Nov 25, 2015 2:34 PM in response to notcloudy

I don't know what you mean by a spike stick, is that a UPS or surge supressor? I always turn off the iMac using the Shut Down command from the Apple Menu.

I do have the iMac connected to an APC brand UPS. My iMac was purchased new in August of 2014 from an Apple Store.

Reply

Answer 7

notcloudy

Level 4

1,252 points

Nov 25, 2015 2:46 PM in response to Sid_Mac

Sid_Mac wrote:

I don't know what you mean by a spike stick, is that a UPS or surge supressor? I always turn off the iMac using the Shut Down command from the Apple Menu.

I do have the iMac connected to an APC brand UPS. My iMac was purchased new in August of 2014 from an Apple Store.

Spike stick is the brand on the think I plug my monitor, Mac, and backup drive power into - has an on off switch and plugs into an outlet so guess its a surge supressor.

My old power mac will power up even though the internal battery is dead - just needs electricity hook up. My aluminum mac pro won't complete the power up unless the internal battery is charged up even though it has power. As your apple is off guessing there may be an issue with your internal battery.

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