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mac won't recognize Seagate Free Agent GoFlex external harddrive with El Capitan 10.11

My iMac won't recognize Seagate Free Agent GoFlex external harddrive since I upgraded to El Capitan 10.11. So TimeMachine does not work. I do not see the Seagate icon on my desktop or in the Applications menu, but the harddrive is running and it is properly connected to the iMac.

iMac, OS X El Capitan (10.11), won't recognize external hard drive

Posted on Nov 25, 2015 10:00 AM

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3 replies

Nov 26, 2015 2:19 AM in response to sandymillerfromalmo

Did you perhaps install the "Seagate Tools" that came with the drive?

If so, check with Seagate as to how to uninstall them. There have been

numerous issues over various OS X updates where drive vendor "tools"

cause external drives to disappear or otherwise become unreliable.

This has happened for Seagate "tools" as well as Western Digital "tools".


In reality, they are not required and should never be installed.

mac won't recognize Seagate Free Agent GoFlex external harddrive with El Capitan 10.11

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