iMessage does not show phone number. Only e-mail

Question

Level 1

5 points

iMessage does not show phone number. Only e-mail

Hello, I have a problem.

My iMessage does not use my phone number. It uses just my Apple ID.

It shows "Waiting for activation...". Then it connect with my Apple ID a after that there is still "Waiting for activation..."

There is no button for phone number. There is only my mail.

I tried restore iOS. After that I tried restore just iPhone. Nothing helped.

Of course I tried hint from apple which is on website.

If everyone knows what to do, please give me an advice.

iPhone 6s, iOS 9.1

Posted on Nov 25, 2015 1:03 PM

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Answer 1

sberman

Level 10

263,781 points

Nov 25, 2015 1:28 PM in response to xindlos

Link your iPhone number and Apple ID to use iMessage and FaceTime - Apple Support

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Answer 2

xindlos Author

Level 1

5 points

Nov 25, 2015 1:43 PM in response to sberman

Thank you for your reply.

Sign in to iMessage:

Tap Settings > Messages > Send & Receive.
Tap Use your Apple ID for iMessage. Then sign in with your Apple ID. Use the same Apple ID as your iPhone.
Select the phone number and email addresses that you want to be reached at.

The step 3. is not there.

I sign my Apple ID, iMessage links with my e-mail - apple ID - but it does not link with my phone number.

There is just one button "you will be reached at and there is my mail". There is no button for phone number.

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Answer 3

sberman

Level 10

263,781 points

Nov 25, 2015 1:47 PM in response to xindlos

You referenced three steps from the article, but you did not reference the most important step that comes before step 1:

Sign out of iMessage and FaceTime on all your iOS devices.

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Answer 4

xindlos Author

Level 1

5 points

Nov 25, 2015 2:09 PM in response to sberman

I did it, but iPhone still links only with e-mail.

I sign out iMessage and FaceTime on all my devices - iPad and iPhone.
And after that I did these three steps on my iPhone but still nothing. iMessage and FaceTime are off on iPad
It links with my mail and there is "waiting for activation".

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Answer 5

ChrisJ4203

Level 10

230,347 points

Nov 25, 2015 2:13 PM in response to xindlos

xindlos wrote:

It links with my mail and there is "waiting for activation".

That is why your phone number is not appearing, as it is not completing the activation. The troubleshooting shows to wait 24 hours for activation. If at that point it does not activate, then contact Apple Support.

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Answer 6

xindlos Author

Level 1

5 points

Nov 25, 2015 2:21 PM in response to sberman

I know It takes 24 hours, but I have this problem during 3 days.

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Answer 7

ChrisJ4203

Level 10

230,347 points

Nov 25, 2015 5:32 PM in response to xindlos

And you can take a look at this support document. If you wait 24 hours and the service does not activate, you are supposed to contact Apple Support. Have you done that? If you get an error when trying to activate iMessage or FaceTime - Apple Support

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