Andy Sage
Level 1 (0 points)

Q: My password, ID & email all changed by hacker

My password, ID & email were changed at exactly the same time by a hacker (received 3 email at the same time) how can Apple allow this to happen without a response from the email account? It was an unused account linked to a Visa card that has long since been changed, I then have recieved on my iPhone and iPad lock screen a message suggesting my device is locked (which it wasn't) with an email address  *************.com  has anyone else had the same? Trying to contact Apple UK I'll have to wait until Friday (2 days)



<E-mail Edited by Host>

iPad Air, iOS 9.1, null

Posted on Nov 25, 2015 12:35 PM

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Andy Sage

Q: My password, ID & email all changed by hacker

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  • by KiltedTim,

    KiltedTim KiltedTim Nov 25, 2015 12:29 PM in response to Andy Sage
    Level 9 (56,508 points)
    iPhone
    Nov 25, 2015 12:29 PM in response to Andy Sage

    How can Apple allow it to happen? Apple has provided tools to make it impossible for someone to do this without physical possession of a device you've designated as trusted. That's what two step verification is for. Frequently asked questions about two-step verification for Apple ID - Apple Support

     

    If and when you get this sorted out, I suggest you turn it on.

     

    In the mean time, contact the police.

  • by DevinH,

    DevinH DevinH Nov 30, 2015 2:39 PM in response to Andy Sage
    Level 1 (0 points)
    Nov 30, 2015 2:39 PM in response to Andy Sage

    Same thing here, but on a MacBook Pro and Mac Mini.

  • by KiltedTim,

    KiltedTim KiltedTim Nov 30, 2015 5:06 PM in response to DevinH
    Level 9 (56,508 points)
    iPhone
    Nov 30, 2015 5:06 PM in response to DevinH

    Same answer applies.

  • by notcloudy,

    notcloudy notcloudy Nov 30, 2015 5:24 PM in response to Andy Sage
    Level 4 (1,200 points)
    Desktops
    Nov 30, 2015 5:24 PM in response to Andy Sage

    Andy Sage wrote:

     

    My password, ID & email were changed at exactly the same time by a hacker (received 3 email at the same time) how can Apple allow this to happen without a response from the email account? It was an unused account linked to a Visa card that has long since been changed, I then have recieved on my iPhone and iPad lock screen a message suggesting my device is locked (which it wasn't) with an email address  *************.com  has anyone else had the same? Trying to contact Apple UK I'll have to wait until Friday (2 days)



    <E-mail Edited by Host>

     

    If the apple account is your name or a version of your name - it is possible that someone else with the same name was given your account.

     

    I had a new icloud  iphone user create an  email account that matched an Alias I have as @mac.com.