My MacFamily Tree software won't boot up. It tells me it wasn't purchased for this computer, and throws me into the app store requesting the appleid and password I used to originally get the software. Any suggestions??? Thanks, Lou

Question

My MacFamily Tree software won't boot up. It tells me it wasn't purchased for this computer, and throws me into the app store requesting the appleid and password I used to originally get the software. Any suggestions??? Thanks, Lou

Mac OS X (10.7.5)

Posted on Nov 25, 2015 2:49 PM

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Answer 1

lllaass

Level 10

210,411 points

Nov 25, 2015 3:04 PM in response to louisfromsimstown

Purchases are locked to the ID used to purchase the app.

To redownload them the Mac App Store has to be signed into the account that purchased them.

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