MacBook 12 Win 10 Power Issues

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MacBook 12 Win 10 Power Issues

A week ago got a Macbook 12" 128Gb, installed El Capitan, Boot Camp 6 and Windows 10 in a clean installation.

Everything has been OK BUT.... 8 out of 10 times when I connect the power source (USB-C) the computer freezes. I have waited for 15 min and nothing.

The only way to restore it is to shut it down holding the power button for 10 sec. and then restarting it a few times until everything loads up.

It seems that there is something related to the drivers, how they are loaded...any clues?

MacBook (Retina, 12-inch, Early 2015), Windows 10, El Capitan

Posted on Nov 25, 2015 5:50 PM

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Answer 1

Loner T

Level 9

59,536 points

Nov 25, 2015 6:11 PM in response to CPA.CL

Does this happen on OS X, Windows or both OS?

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Answer 2

CPA.CL Author

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Nov 25, 2015 7:19 PM in response to Loner T

thanks for the interest,

I have only detected the issue in Windows.

When I plug the power cable and it doesn't freeze, it does when I unplug it. The power Icon (Windows) stills showing that is charging without the power connected. After plunging or unplugging it, sometimes the frezzing is progressive but a few commands (eg, writing a few letters) it slows down and get stuck.

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Answer 3

Loner T

Level 9

59,536 points

Nov 25, 2015 7:23 PM in response to CPA.CL

Can you check if you have any unknown devices in Device Manager (yellow triangle with exclamation mark) or a missing driver? This is a symptom of a missing ACPI driver.

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Answer 4

CPA.CL Author

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Nov 26, 2015 7:22 AM in response to Loner T

No Unknown Devices

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Answer 5

CPA.CL Author

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Nov 26, 2015 7:54 AM in response to CPA.CL

If it can be of any help,

I was using Excel and need to plug the power.....

It got slow, then froze and at the end he following warning...I waited, after 3 min app. the screen was all black and the cursor was in spinning mode.

Took the following picture of the screen.

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Answer 6

Loner T

Level 9

59,536 points

Nov 26, 2015 8:58 AM in response to CPA.CL

1. Can you expand the Batteries tree and post a screen shot?

2. Can you run the following two procedures and test?

Resetting the System Management Controller (SMC) on your Mac - Apple Support

How to Reset NVRAM on your Mac - Apple Support

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Answer 7

CPA.CL Author

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Nov 26, 2015 12:31 PM in response to Loner T

Dear Loner T,

The NVRAM reset solved the issue !!!!

Everything is working fine now.

I suppose that the SMC reset is not needed, Am I right?

Thanks for the help. 🙂✅

As requested, this is the Batteries tree screen shot pre NVRAM reset.

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Answer 8

Loner T

Level 9

59,536 points

Nov 26, 2015 1:52 PM in response to CPA.CL

The SMC Reset rebuilds the hardware database (amongst other things). If it is working just with the NVRAM reset, you do not need the SMC Reset. However, if you are missing any devices, then a SMC Reset would help.

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Answer 9

CPA.CL Author

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Nov 26, 2015 2:03 PM in response to Loner T

Loner T:

Thanks for the tips and Help.

Kind regards

CPA-CL

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Answer 10

Loner T

Level 9

59,536 points

Nov 26, 2015 2:05 PM in response to CPA.CL

May I also suggest a backup of OS X, Windows and creation of a Windows System Restore point. Please be careful with driver updates that emanate from Microsoft Windows Update on Macs. I usually disable automatic updates and check manually, at least once a week.

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Answer 11

CPA.CL Author

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Nov 30, 2015 11:33 AM in response to Loner T

Hi,

I have bad news, the issue still happening.

After a few cycles of normal shut down and start, the system goes into freeze if I start with the power cable attached. Same thing happens if it is removed or plugged in.

I have reset the System Management Controller (SMC) and it works but after a few cycles (2-4), the system gets into the same problem. I have also reset the NVRAM but there is no perceptible change.

Just downloaded the event viewer log for today if it is os any help (Critcal/Erroa/warning view)

Level	Date and Time	Source	Event ID	Task Category
Warning	30-11-2015 15:13:37	Microsoft-Windows-Kernel-PnP	219	(212)	The driver \Driver\WudfRd failed to load for the device ACPI\ACPI0008\4&194e8026&0.
Warning	30-11-2015 15:13:19	Microsoft-Windows-WLAN-AutoConfig	10002	None	"WLAN Extensibility Module has stopped.

Module Path: C:\Windows\System32\bcmihvsrv64.dll

"

Error	30-11-2015 15:13:13	Service Control Manager	7031	None	The Sync Host_Session1 service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.
Warning	30-11-2015 14:45:59	Microsoft-Windows-Kernel-PnP	219	(212)	The driver \Driver\WudfRd failed to load for the device ACPI\ACPI0008\4&194e8026&0.
Critical	30-11-2015 14:45:58	Microsoft-Windows-Kernel-Power	41	(63)	The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Error	30-11-2015 14:46:07	EventLog	6008	None	The previous system shutdown at 14:43:08 on 30-11-2015 was unexpected.
Warning	30-11-2015 13:39:01	Microsoft-Windows-Kernel-Processor-Power	37	(7)	The speed of processor 1 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 9 seconds since the last report.
Warning	30-11-2015 13:39:01	Microsoft-Windows-Kernel-Processor-Power	37	(7)	The speed of processor 0 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 9 seconds since the last report.
Warning	30-11-2015 13:39:01	Microsoft-Windows-Kernel-Processor-Power	37	(7)	The speed of processor 3 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 9 seconds since the last report.
Warning	30-11-2015 13:39:01	Microsoft-Windows-Kernel-Processor-Power	37	(7)	The speed of processor 2 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 9 seconds since the last report.
Warning	30-11-2015 13:28:01	Microsoft-Windows-Kernel-PnP	219	(212)	The driver \Driver\WudfRd failed to load for the device ACPI\ACPI0008\4&194e8026&0.
Warning	30-11-2015 13:27:41	Microsoft-Windows-WLAN-AutoConfig	10002	None	"WLAN Extensibility Module has stopped.

Module Path: C:\Windows\System32\bcmihvsrv64.dll

"

Error	30-11-2015 13:27:35	Microsoft-Windows-DistributedCOM	10010	None	The server CortanaUI.AppXd4tad4d57t4wtdbnnmb8v2xtzym8c1n8.mca did not register with DCOM within the required timeout.
Warning	30-11-2015 13:27:09	Microsoft-Windows-Kernel-PnP	219	(212)	The driver \Driver\WudfRd failed to load for the device ACPI\ACPI0008\4&194e8026&0.
Critical	30-11-2015 13:27:08	Microsoft-Windows-Kernel-Power	41	(63)	The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Error	30-11-2015 13:27:17	EventLog	6008	None	The previous system shutdown at 13:19:14 on 30-11-2015 was unexpected.
Warning	30-11-2015 12:44:52	Microsoft-Windows-Kernel-Processor-Power	37	(7)	The speed of processor 3 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 8 seconds since the last report.
Warning	30-11-2015 12:44:52	Microsoft-Windows-Kernel-Processor-Power	37	(7)	The speed of processor 1 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 8 seconds since the last report.
Warning	30-11-2015 12:44:52	Microsoft-Windows-Kernel-Processor-Power	37	(7)	The speed of processor 2 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 8 seconds since the last report.
Warning	30-11-2015 12:44:52	Microsoft-Windows-Kernel-Processor-Power	37	(7)	The speed of processor 0 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 8 seconds since the last report.
Warning	30-11-2015 12:39:49	Microsoft-Windows-Kernel-PnP	219	(212)	The driver \Driver\WudfRd failed to load for the device ACPI\ACPI0008\4&194e8026&0.
Critical	30-11-2015 12:39:48	Microsoft-Windows-Kernel-Power	41	(63)	The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Error	30-11-2015 12:39:48	volmgr	46	None	Crash dump initialization failed!
Error	30-11-2015 12:39:58	EventLog	6008	None	The previous system shutdown at 12:22:12 on 30-11-2015 was unexpected.
Warning	30-11-2015 10:17:05	Microsoft-Windows-Kernel-PnP	219	(212)	The driver \Driver\WudfRd failed to load for the device ACPI\ACPI0008\4&194e8026&0.
Critical	30-11-2015 10:17:04	Microsoft-Windows-Kernel-Power	41	(63)	The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

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Answer 12

Loner T

Level 9

59,536 points

Nov 30, 2015 11:49 AM in response to CPA.CL

Can you run Apple Hardware Test? The device

ACPI\ACPI0008\4&194e8026&0.

is failing to either power up or down as battery state changes. Most likely suspect is your Wireless card. It can also be because your WiFi signal strength is not consistent. Does this happen with All wireless networks, or just specific ones?

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Answer 13

CPA.CL Author

Level 1

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Nov 30, 2015 12:29 PM in response to Loner T

Run the Apple Hardware Test : No Issues => ADP000

I have used different networks and in behaves the same way in all of them.

Signals have been stable in all of them.

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Answer 14

sloaiza

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Jan 13, 2016 4:53 AM in response to CPA.CL

Hi CPA.CL, I am sorry to go off topic, but how do you manage to install windows 10? it has been impossible for my due to the "AppleSSD.sys" issue (driver not signed). Did you install a 32 bit or 64 bit Windows? Thanks!

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Answer 15

Loner T

Level 9

59,536 points

Jan 13, 2016 6:26 AM in response to sloaiza

Please see this long thread to resolve your issue - [urgent]get "appleSSD.sys" error when installing windows 7 through bootcamp .

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