Excel crash out on my new Mac - SIG_HANG_QUIT

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Level 1

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Excel crash out on my new Mac - SIG_HANG_QUIT

So I have big chunk of data which I update daily to another excel file. What I do is copy the data from one raw data excel file and paste this into another excel file which is formulated to analyse (with index match, pivot tables, graphs etc.). Right now, I can't even edit this formulated excel file because it gives me the SIG HANG OUT error. It has always worked on my old Macbook Pro which ran on OS X Yosemite but unfortunately with my current new Macbook Pro (runs in El Capitan latest version), the excel crashes when I try to update this. The excel is 2016 version and here's the log report (it was too long so I deleted the middle part).

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: SIG_HANG_QUIT
Date/Time: 2015-11-15 22:59:53 +0000
Application Name: Microsoft Excel
Application Bundle ID: com.microsoft.Excel
Application Signature: XCEL
Application TimeStamp: 0x563b68db
Application Version: 15.16.151105
Crashed Module Name: merp
Crashed Module Version: 15.16.151105
Crashed Module Offset: 0x00003287
Blame Module Name: Microsoft Excel
Blame Module Version: 15.16.151105
Blame Module TimeStamp: 0x563b68db
Blame Module Offset: 0x0000000000170a3e
StachHash: ffffff7b
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 0

Thread 0 crashed:

# 1 0x4998287 in (merp + 0x00003287) 0x0
# 2 0x9366b79b in __sigtramp + 0x0000002B (libsystem_platform.dylib + 0x0000279b) 0x0
# 3 0xffffffff in ( + 0x00000000) 0xbff8f978
# 4 0x1dca3e in (Microsoft Excel + 0x00170a3e) 0xbff8ff58
# 5 0x1d15f0 in (Microsoft Excel + 0x001655f0) 0xbff8ffd8
# 6 0x17aa8f6 in (Microsoft Excel + 0x0173e8f6) 0xbff918a8
# 7 0x1a235e7 in (Microsoft Excel + 0x019b75e7) 0xbff91ad8
# 8 0x34a016 in (Microsoft Excel + 0x002de016) 0xbff93278
# 9 0x34956f in (Microsoft Excel + 0x002dd56f) 0xbff93358
# 10 0x6fe524 in (Microsoft Excel + 0x00692524) 0xbff93648
# 11 0x6ffc55 in (Microsoft Excel + 0x00693c55) 0xbff93988
# 12 0xea125 in (Microsoft Excel + 0x0007e125) 0xbff93ac8
# 13 0xe8e41 in (Microsoft Excel + 0x0007ce41) 0xbff93be8
# 14 0xd9a5af in (Microsoft Excel + 0x00d2e5af) 0xbff93e08
# 15 0xd9a975 in (Microsoft Excel + 0x00d2e975) 0xbff94298
# 16 0x3e7f3d8 in (MicrosoftOffice + 0x0020d3d8) 0xbff942c8
# 17 0x3e80746 in (MicrosoftOffice + 0x0020e746) 0xbff942f8
# 18 0x3cbfc29 in (MicrosoftOffice + 0x0004dc29) 0xbff94358
# 19 0x3cbe9d0 in (MicrosoftOffice + 0x0004c9d0) 0xbff94398
# 20 0x3cbe5d6 in (MicrosoftOffice + 0x0004c5d6) 0xbff943d8
# 21 0x3e67624 in (MicrosoftOffice + 0x001f5624) 0xbff94428
# 22 0x3e6a60e in (MicrosoftOffice + 0x001f860e) 0xbff94498
# 23 0x4323020 in (MicrosoftOffice + 0x006b1020) 0xbff944c8
# 24 0x424413c in (MicrosoftOffice + 0x005d213c) 0xbff944e8
# 25 0x97c54f4a in ____forwarding___ + 0x000001DA (CoreFoundation + 0x0008bf4a) 0xbff94518
# 26 0x97c54d4e in ___forwarding_prep_0___ + 0x0000000E (CoreFoundation + 0x0008bd4e) 0xbff94568
# 27 0x9c53a9e4 in -[NSObject performSelector:withObject:] + 0x00000046 (libobjc.A.dylib + 0x000099e4) 0xbff94578
# 28 0x94ca2776 in ___36-[NSApplication sendAction:to:from:]_block_invoke + 0x00000033 (AppKit + 0x002d6776) 0xbff94598
# 29 0x980913c9 in __os_activity_initiate + 0x00000055 (libsystem_trace.dylib + 0x000013c9) 0xbff945b8
# 30 0x94ca2697 in -[NSApplication sendAction:to:from:] + 0x00000262 (AppKit + 0x002d6697) 0xbff945e8
# 31 0x94ca2340 in -[NSMenuItem _corePerformAction] + 0x000001B2 (AppKit + 0x002d6340) 0xbff946a8
# 32 0x94ca205e in -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 0x000000A2 (AppKit + 0x002d605e) 0xbff946e8
# 33 0x94ca169f in -[NSMenu _performActionWithHighlightingForItemAtIndex:sendAccessibilityNotification:] + 0x0000004F (AppKit + 0x002d569f) 0xbff94778
# 34 0x94ca164b in -[NSMenu _performActionWithHighlightingForItemAtIndex:] + 0x00000030 (AppKit + 0x002d564b) 0xbff94798
# 35 0x94ca1616 in ___31-[NSMenu performKeyEquivalent:]_block_invoke + 0x0000002B (AppKit + 0x002d5616) 0xbff947b8
# 36 0x980913c9 in __os_activity_initiate + 0x00000055 (libsystem_trace.dylib + 0x000013c9) 0xbff947d8
# 37 0x94ca0e6a in -[NSMenu performKeyEquivalent:] + 0x0000017C (AppKit + 0x002d4e6a) 0xbff94808
# 38 0x94c9fe6d in -[NSApplication _handleKeyEquivalent:] + 0x00000377 (AppKit + 0x002d3e6d) 0xbff94888
# 39 0x94bba68b in -[NSApplication sendEvent:] + 0x000013E0 (AppKit + 0x001ee68b) 0xbff94998
# 40 0x3a0f188 in (mbukernel + 0x00007188) 0xbff94b48
# 41 0xe7239 in (Microsoft Excel + 0x0007b239) 0xbff94b88
# 42 0x94a0d29b in -[NSApplication run] + 0x00000487 (AppKit + 0x0004129b) 0xbff94bc8
# 43 0x949d38c4 in _NSApplicationMain + 0x0000065E (AppKit + 0x000078c4) 0xbff94c78
# 44 0x921cf in (Microsoft Excel + 0x000261cf) 0xbff94cc8
# 45 0x998cb6ad in _start + 0x00000001 (libdyld.dylib + 0x000036ad) 0xbff94cf8

X86 Thread State:
eax: 0x00000000 ebx: 0x9366b77e ecx: 0x89887280 edx: 0x97bd78ee
edi: 0x04998197 esi: 0x89887280 ebp: 0xbff8f958 esp: 0xbff8f940
ss: 0x00000023 eip: 0x04998287 cs: 0x0000001b ds: 0x00000023
es: 0x00000023 fs: 0x00000000 gs: 0x0000000f eflags: 0x00010282

Thread 1:

# 1 0x9b4e78b2 in _kevent_qos + 0x0000000A (libsystem_kernel.dylib + 0x0001b8b2) 0x0
# 2 0x9b4f440a in __dispatch_autorelease_pool_pop + 0x00000000 (libdispatch.dylib + 0x0000740a) 0x0

X86 Thread State:
eax: 0x00000001 ebx: 0x00000000 ecx: 0xb009265c edx: 0x00000000
edi: 0xb00926d0 esi: 0x9b4f475d ebp: 0xb00926f8 esp: 0xb009265c
ss: 0x00000023 eip: 0x9b4e78b2 cs: 0x0000000b ds: 0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags: 0x00000246

Thread 2:

# 1 0x9b4e64a2 in ___psynch_cvwait + 0x0000000A (libsystem_kernel.dylib + 0x0001a4a2) 0x0
# 2 0x93c73287 in _pthread_cond_wait$UNIX2003 + 0x00000047 (libsystem_pthread.dylib + 0x00006287) 0x0
# 3 0x3a0be96 in (mbukernel + 0x00003e96) 0xb0114aa8
# 4 0x3a0be0b in (mbukernel + 0x00003e0b) 0xb0114ac8
# 5 0x3a0bc0f in (mbukernel + 0x00003c0f) 0xb0114af8
# 6 0x600c276 in (WLMKernel + 0x0000d276) 0xb0114b18
# 7 0x600b90e in (WLMKernel + 0x0000c90e) 0xb0114b38
# 8 0x600b5c5 in (WLMKernel + 0x0000c5c5) 0xb0114bb8
# 9 0x600b478 in (WLMKernel + 0x0000c478) 0xb0114be8
# 10 0x600d0dc in (WLMKernel + 0x0000e0dc) 0xb0114c38
# 11 0x3cf1e85 in (MicrosoftOffice + 0x0007fe85) 0xb0114c68
# 12 0x3cf1d08 in (MicrosoftOffice + 0x0007fd08) 0xb0114c98
# 13 0x601a55a in (WLMKernel + 0x0001b55a) 0xb0114cc8
# 14 0x9c97957c in -[__NSOperationInternal _start:] + 0x00000302 (Foundation + 0x0004757c) 0xb0114cf8
# 15 0x9c979273 in -[NSOperation start] + 0x00000047 (Foundation + 0x00047273) 0xb0114e08
# 16 0x9c9776c7 in ___NSOQSchedule_f + 0x00000102 (Foundation + 0x000456c7) 0xb0114e28
# 17 0x9b4ee88b in __dispatch_client_callout + 0x00000032 (libdispatch.dylib + 0x0000188b) 0xb0114e68
# 18 0x9b4f3645 in __dispatch_queue_drain + 0x000002D6 (libdispatch.dylib + 0x00006645) 0xb0114e88
# 19 0x9b4fa21f in __dispatch_queue_invoke + 0x000001FD (libdispatch.dylib + 0x0000d21f) 0xb0114ee8
# 20 0x9b4f22e8 in __dispatch_root_queue_drain + 0x000001EB (libdispatch.dylib + 0x000052e8) 0xb0114f28
# 21 0x9b4f20b7 in __dispatch_worker_thread3 + 0x00000061 (libdispatch.dylib + 0x000050b7) 0xb0114f78
# 22 0x93c70270 in __pthread_wqthread + 0x0000041A (libsystem_pthread.dylib + 0x00003270) 0xb0114f88
# 23 0x93c6df82 in _start_wqthread + 0x00000022 (libsystem_pthread.dylib + 0x00000f82) 0xb0114fc8

X86 Thread State:
eax: 0x00000131 ebx: 0x00000001 ecx: 0xb01149fc edx: 0x9b4e64a2
edi: 0x7e315128 esi: 0x00000860 ebp: 0xb0114a88 esp: 0xb01149fc
ss: 0x00000023 eip: 0x9b4e64a2 cs: 0x0000000b ds: 0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags: 0x00000246

Thread 3:

# 1 0x9b4e007a in _mach_msg_trap + 0x0000000A (libsystem_kernel.dylib + 0x0001407a) 0x0
# 2 0x9b4d8700 in _task_suspend + 0x0000005A (libsystem_kernel.dylib + 0x0000c700) 0x0
# 3 0x4997546 in (merp + 0x00002546) 0xb031c998
# 4 0x49970e1 in (merp + 0x000020e1) 0xb031ce78
# 5 0x499802c in (merp + 0x0000302c) 0xb031ceb8
# 6 0x93c70794 in __pthread_body + 0x0000008A (libsystem_pthread.dylib + 0x00003794) 0xb031cf88
# 7 0x93c7070a in __pthread_body + 0x00000000 (libsystem_pthread.dylib + 0x0000370a) 0xb031cfa8
# 8 0x93c6dfa6 in _thread_start + 0x00000022 (libsystem_pthread.dylib + 0x00000fa6) 0xb031cfc8

X86 Thread State:
eax: 0x00000000 ebx: 0x00000003 ecx: 0xb031c8fc edx: 0x9b4e007a
edi: 0x00005d83 esi: 0xb031c968 ebp: 0xb031c938 esp: 0xb031c8fc
ss: 0x00000023 eip: 0x9b4e007a cs: 0x0000000b ds: 0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags: 0x00000206

Thread 4:

# 1 0x9b4e64a2 in ___psynch_cvwait + 0x0000000A (libsystem_kernel.dylib + 0x0001a4a2) 0x0
# 2 0x93c73287 in _pthread_cond_wait$UNIX2003 + 0x00000047 (libsystem_pthread.dylib + 0x00006287) 0x0
# 3 0x3a0be96 in (mbukernel + 0x00003e96) 0xb039eb28
# 4 0x3a0be0b in (mbukernel + 0x00003e0b) 0xb039eb48
# 5 0x3a0bc0f in (mbukernel + 0x00003c0f) 0xb039eb78
# 6 0x600c276 in (WLMKernel + 0x0000d276) 0xb039eb98
# 7 0x600b90e in (WLMKernel + 0x0000c90e) 0xb039ebb8
# 8 0x600b5c5 in (WLMKernel + 0x0000c5c5) 0xb039ec38
# 9 0x600b478 in (WLMKernel + 0x0000c478) 0xb039ec68
# 10 0x600b351 in (WLMKernel + 0x0000c351) 0xb039ecb8
# 11 0x857958a in (MsoThreadPool + 0x0000358a) 0xb039ece8
# 12 0x600afda in (WLMKernel + 0x0000bfda) 0xb039ef38
# 13 0x3a0bb43 in (mbukernel + 0x00003b43) 0xb039ef68
# 14 0x93c70794 in __pthread_body + 0x0000008A (libsystem_pthread.dylib + 0x00003794) 0xb039ef88
# 15 0x93c7070a in __pthread_body + 0x00000000 (libsystem_pthread.dylib + 0x0000370a) 0xb039efa8
# 16 0x93c6dfa6 in _thread_start + 0x00000022 (libsystem_pthread.dylib + 0x00000fa6) 0xb039efc8

X86 Thread State:
eax: 0x00000131 ebx: 0x00000001 ecx: 0xb039ea7c edx: 0x9b4e64a2
edi: 0x7dda41b8 esi: 0x00000860 ebp: 0xb039eb08 esp: 0xb039ea7c
ss: 0x00000023 eip: 0x9b4e64a2 cs: 0x0000000b ds: 0x00000023

...

Operating System Information
Operating System: Mac OS X 10.11 (Build 15A284)
CPU: Intel x86, Logical CPU Count: 4, Frequency: 3100 MHz
Physical Memory: 16384 MB
Device: x86_64
Screen: 1280.000000 x 800.000000, bitsPerPixel = 24, frame = 0.000000, 0.000000, 1280.000000, 800.000000

Microsoft Application Information:
Error Reporting UUID: BEE34B14-44F2-483F-9772-7D2D9BE652C6
ULS UUID: B0529821-8118-4DA9-B928-6F8104E5B1D0
Time from launch: 0 hours, 10 minutes, 4 seconds
Total errors on this client: 3
Crashed App Virtual Memory Size: 2233.183
Crashed App Resident Memory Size: 505.4101

Can anyone identify what the issue is and let me know whether this is fixable (and how?). I've already tried completely reinstalling office 2016 or switching to another Mac account and using it...

Thanks in advance

MacBook Pro (Retina, 13-inch,Early 2015), OS X El Capitan (10.11.1)

Posted on Nov 25, 2015 7:08 PM

Reply

Answer 1

Nov 25, 2015 7:54 PM in response to hoon88

Ask on the Microsoft Mac forums since that's the software you're having trouble with. This forum is for troubleshooting compatibility issues between Macs and Windows.

http://answers.microsoft.com/en-us/mac

Reply

Answer 2

Nov 25, 2015 7:55 PM in response to hoon88

Have you installed all available Apple OS Updates and also all available Microsoft Office 2016 updates? Office 2016 was not at all compatible with El Capitan when originally released. However, since then, the El Capitan 10.11.1 update and MANY rounds of Office 2016 updates have solved many of the original problems. The latest Excel update was just a few days ago (Microsoft Excel Update 15.16.0) but you should use the Microsoft AutoUpdate application to install every single update available.

To install all Office 2016 updates, launch any Office application that will open successfully (just open Word for example), then choose "Help" > "Check for updates". That will launch the AutoUpdate application. You will need to do this several times over and over until you have them all installed. Then once you think you have them all installed, reboot your Mac and check one more time.

Hopefully updating Office (and Excel) fully will resolve your problem.

Reply

Answer 3

hoon88 Author

Level 1

0 points

Nov 25, 2015 9:24 PM in response to Templeton Peck

Already did and they've asked me to post here as well in case anyone knows of such issue.

@Fishing Addict:

Everything is the latest version. Still doesn't work :-(

Thanks

Reply

Answer 4

JtheK

Level 1

99 points

Dec 2, 2015 11:34 AM in response to hoon88

This is a known issue with El Capitan. Recent updates for both the operating system and Office 2016 are improving the situation, so make sure you check for updates every week.

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