Webpage previews not being generated in Safari 9.0.1

Question

Webpage previews not being generated in Safari 9.0.1

Happy Thanksgiving, I searched the subject above and found a lot of discussions on how to turn off the webpage previews, but none how to turn it on. I used the go to folder menu from finder and entered ~/Library/Caches/com.apple.Safari/Webpage Previews and the folder was there but there were only like 10 webpage previews from a year ago. I deleted the folder and restarted the computer hoping the folder would be recreated but it was not. Any ideas on what can be done? thanks

MacBook Pro with Retina display, OS X Yosemite (10.10.5)

Posted on Nov 26, 2015 1:32 AM

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Answer 1

jeremy_v

Community Specialist

Nov 27, 2015 12:22 PM in response to ipodconnected

Hi ipodconnected,

Thank you for visiting Apple Support Communities.

It looks like Safari isn't showing web site previews and you've already tried clearing the Webpage Previews cache folder.

I'd suggest testing the issue in safe mode and a new user account, as mentioned in How to test an issue in another user account on your Mac.

First, start up in safe mode using the steps below and test again. Safe mode also removes additional cache data and verifies directories on your hard drive.

If you're seeing unexpected behavior on your Mac try these steps first:

Try starting your Mac in Safe Mode. Restart your computer. Hold the Shift key when you hear the startup sound. Release the Shift key when you see the Apple logo appear. This starts your Mac in Safe Mode. Safe mode performs a directory check of your startup disk, and removes some cache data. After your Mac finishes starting up, restart your Mac normally (without holding the Shift key) and see if the issue is resolved.

If the same thing happens in safe mode, try a new user account next:

How to test with another user account

You can figure out if unexpected behavior is related to user file or setting by trying to reproduce the issue from another user account. This process includes creating a new user account, logging in to it, and testing for the issue.

Create a test user account

From the Apple menu, choose System Preferences.

Click the Users & Groups icon in the System Preferences window.

Click the lock icon, then enter an administrator name and password.

Click the Add button (+) below the list of users.

Choose a type of user from the New Account pop-up menu.

Give the user a full name, account name, and password.

Click OK.

Close the System Preferences window.

Log in to the test user account

Log out of your current user account by choosing Log Out from the Apple menu, then log in to the new account you created. If you're prompted to sign in with your iCloud account or Apple ID when you log in, skip this step.

Try reproducing the issue

Try the same steps that caused the unexpected behavior to appear before. For example, if you were unable to print, try printing from this user account. If you were unable to connect to the Internet, try browsing a website from this user account.

These tests can give us a better idea of what might be causing the issue.

Cheers.

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