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FTP Timeout Problem?

I'm trying to FTP into my website server and I'm getting a connection timeout error. When I called GoDaddy about this we ran a traceroute and discovered that the problem appears to be on Verizon's end. Here's the trace.


1 10.0.1.1 (10.0.1.1) 1.575 ms 1.403 ms 1.311 ms

2 lo0-100.nrflva-vfttp-320.verizon-gni.net (96.225.134.1) 5.561 ms 4.631 ms 5.383 ms

3 t1-4-0-11.nrflva-lcr-22.verizon-gni.net (100.41.9.62) 9.071 ms 7.386 ms 9.185 ms

4 * * *

5 0.ae4.br1.iad8.alter.net (140.222.227.9) 17.245 ms 17.832 ms 17.428 ms

6 * * *

7 * * *

8 * * *

9 * * *

10 ae-7-7.ebr3.dallas1.level3.net (4.69.134.21) 79.594 ms 79.147 ms 82.118 ms

11 ae-3-3.ebr2.losangeles1.level3.net (4.69.132.77) 80.336 ms 76.548 ms 77.434 ms

12 ae-92-92.csw4.losangeles1.level3.net (4.69.137.30) 75.439 ms 75.758 ms 75.454 ms

13 ae-4-90.edge1.losangeles9.level3.net (4.69.144.202) 75.234 ms 74.674 ms 77.912 ms

14 4.53.228.238 (4.53.228.238) 81.555 ms 82.520 ms 80.463 ms

15 be39.trmc0215-01.ars.mgmt.phx3.gdg (184.168.0.73) 88.507 ms 88.341 ms 88.372 ms

16 be39.trmc0215-01.ars.mgmt.phx3.gdg (184.168.0.73) 90.139 ms 89.391 ms 89.174 ms

17 ip-97-74-255-129.ip.secureserver.net (97.74.255.129) 88.162 ms 271.402 ms 88.117 ms


I then spent 1.5 hours on the phone trying to resolve this issue with no success. One thing that was rather strange is I suggested that we break the lease to my Apple router to test whether my assigned IP address is part of the problem. The tech support rep tried several times to break the lease and even resorted to an ONT reset and FIOS would not reassign me a new IP Address. That has never happened before, and no, I do not have a static IP address.


I also tried increasing the timeout settings in my FTP application, but that didn't work. Finally, I tried to renew the DHCP lease from within the Airport Utility (v6.3.6), but that had absolutely no effect.


So where do I go from here?

Posted on Nov 26, 2015 7:29 AM

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FTP Timeout Problem?

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