My new iPhone 5s keeps turning itself off even if there is battery remaining and when it's on charge

Question

Level 1

0 points

My new iPhone 5s keeps turning itself off even if there is battery remaining and when it's on charge

I have recently bought a new iPhone 5s (within the last month) and it keeps turning itself off. It first did it I was charging it overnight (and I was late for work as the alarms didn't go off!) so I stopped charging overnight in case it had some safety thing. But since I did that it still keeps turning off. It says it has battery remaining and has turned off even when I have just taken it off charge. I looked at it yesterday for the time quickly put it down then picked it back up to reply to a message and in that time it turned off!

help!

iPhone 5s, iOS 9.1

Posted on Nov 26, 2015 1:48 AM

Reply

Answer 1

thunderzzz

Level 6

8,452 points

Nov 26, 2015 2:20 AM in response to Help!22

Try to reset your device. This won't delete your data stored on this device.

Press and hold the Sleep/Wake button
Press and hold on the Home button
Keep holding both buttons until the display turns off and back on with Apple logo on it.

Alternatively, you may go to Settings - General - Reset - Reset All Settings

If this does not help, restore your device to factory settings. Note that this will erase the data from your device.

Take a look this Apple Support article: Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.

If nothing helps take your device to the Apple Store for further diagnostics.

Reply