Unable to add my HSBC debit card to Apple Pay

Question

Level 1

7 points

Unable to add my HSBC debit card to Apple Pay

I have an iPhone 6s and when adding an HSBC card to Apple Pay Wallet it says "Your issuer does not yet offer support for this card" (screenshot enclosed). However HSBC in UK are on the list and I have spoken to them to confirm this too. The card is relatively new and I use it for contactless payments all the time.

My card is not linked to my iTunes account, but that shouldn't be a problem so I'm told. It scans in ok. Only when submitting the information does it throw up the error. I'm on iOS 9.1 on an iPhone 6s.

The Apple store could not help me and told me to speak to HSBC. Now HSBC say it should work.

Anyone experienced anything similar? How did you get it to work?

iPhone 6s, iOS 9.1, null

Posted on Nov 26, 2015 6:18 AM

Reply

Answer 1

Best reply

Jonathan UK

Level 10

163,805 points

Nov 26, 2015 6:37 AM in response to rmlalchan

Hi

Whilst HSBC in the UK is a participating bank for Apple Pay, not all cards issued by HSBC will necessarily be "supported cards". To check whether your card is supported, visit the webpage below and click on "Check Eligible Cards", which is part of the answer to "Which HSBC Credit or Debit cards can I use with Apple Pay?":

http://www.hsbc.co.uk/1/2/apple-pay/faqs

At the time of writing, the list is:

Reply

Answer 2

rmlalchan Author

Level 1

7 points

Nov 26, 2015 6:36 AM in response to Jonathan UK

Thanks for your reply Jonathan.

My card is third from bottom of that list HSBC Visa Debit Card so should technically work.

Reply

Answer 3

rmlalchan Author

Level 1

7 points

Nov 27, 2015 6:13 AM in response to rmlalchan

Ok, so I've been back to Apple Store and found that even though I have a Visa Debit Card, as its a business account it isn't set up yet for Apple Pay. 😟 Annoying as that was one of the main reasons for upgrading.

Reply