Jay0646
Level 1 (1 points)

Q: Can't connect to itunes or app store

I purchased the new apple tv today and it will not allow me to sign into the app store or itunes. I have verified my info multiple times over and signed in with other devices. I've been able to sign into icloud and the game center, but when I put in my info in Accounts > Itunes and App Store all I get is a warning that says "Cannot connect to iTunes Store".

 

Maybe the server is getting hit hard today because of the target sale or something. Any help would be appreciated.

Posted on Nov 26, 2015 9:22 PM

by Winston Churchill,Solvedanswer
Winston Churchill Winston Churchill
Level 10 (104,548 points)
Apple TV
A:

Welcome to the Apple Community.

 

Try the following steps, check whether things are working after each step where appropriate, before trying the next.

  1. Restart the Apple TV (Settings > System > Restart).
  2. Restart the Apple TV by removing ALL the cables for 30 seconds.
  3. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
  4. Reset the Apple TV (Settings > System > Reset > Reset all settings)
  5. Restore the Apple TV (Settings > System > Reset > Restore)

Posted on Nov 27, 2015 2:38 AM

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Jay0646

Q: Can't connect to itunes or app store

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  • Helpful answers

  • by Winston Churchill,Solvedanswer

    Winston Churchill Winston Churchill Nov 27, 2015 2:38 AM in response to Jay0646
    Level 10 (104,548 points)
    Apple TV
    Nov 27, 2015 2:38 AM in response to Jay0646

    Welcome to the Apple Community.

     

    Try the following steps, check whether things are working after each step where appropriate, before trying the next.

    1. Restart the Apple TV (Settings > System > Restart).
    2. Restart the Apple TV by removing ALL the cables for 30 seconds.
    3. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
    4. Reset the Apple TV (Settings > System > Reset > Reset all settings)
    5. Restore the Apple TV (Settings > System > Reset > Restore)

  • by Jay0646,

    Jay0646 Jay0646 Nov 27, 2015 1:52 PM in response to Winston Churchill
    Level 1 (1 points)
    Nov 27, 2015 1:52 PM in response to Winston Churchill

    I got it to work by hard wiring the unit into the ethernet. It seems everything else would allow for login, but there was something with our network blocking the app store.