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How to stop a pop up from freezing my computer

I have mac air and lately a mac support pop up comes up and freezes my computer, I need to force a shut down and wait for it to go away. Is there a way to prevent this?

Posted on Nov 27, 2015 7:04 AM

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1 reply

Nov 27, 2015 7:37 AM in response to kado52

This is a scam popup. Don’t call the phone number if given.


1. Force Quit Safari.

Force Quit .


Press command + option + esc keys together at the same time. Wait.

When Force Quit window appears, select Safari if not already.

Press Force Quit button at the bottom of the window. Wait.

Safari will quit.


2. Relaunch Safari holding the shift key down.


This will launch Safari in Safe Mode.



3. Turn off wifi and turn it back on.


Turn off Wifi. Click Wifi icon in the menu bar and select “Turn Wifi off”.

Visit another website.

You won’t have internet connection.

Turn on Wifi. Click Wifi icon in the menu bar and select “Turn Wifi on”.

Select your Network.

How to stop a pop up from freezing my computer

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