Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

get rid of epolife

Something has taken over my macboook called epolife and I don't know how to get rid of it. My computer just is over heating every time I turn it on.

Posted on Nov 27, 2015 8:43 AM

Reply
Question marked as Best reply

Posted on Oct 29, 2017 9:20 AM

I am trying to delete epolife following your instructions but it won't let me delete the files because they say they are locked. I am logged in as the administrator but it's not letting me deselect the checkmark on the box or give me the option to delete them even though they are locked. SO frustrated!!!

11 replies
Question marked as Best reply

Oct 29, 2017 9:20 AM in response to dlewi6

I am trying to delete epolife following your instructions but it won't let me delete the files because they say they are locked. I am logged in as the administrator but it's not letting me deselect the checkmark on the box or give me the option to delete them even though they are locked. SO frustrated!!!

Nov 27, 2015 4:25 PM in response to dlewi6

Don't use any kind of "anti-virus" or "anti-malware" product on a Mac. There is never a need for it, and relying on it for protection makes you more vulnerable to attack, not less.

You installed one or more variants of the "InstallMac" trojan. Please take the steps below to disable it.

The criminal behind this attack tries to make the malware hard to remove by varying the names of the files it installs. This procedure works as of now, as far as I know. It may not work in the future. Anyone finding this comment a few days or more after it was posted should look for a more recent discussion, or start a new one.

Back up all data before continuing.

1. Triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination command-C:

~/Library/LaunchAgents

In the Finder, select

Go Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return. A folder named "LaunchAgents" will open.

2. Inside the folder you just opened, there may be files with a name of the form

something.AppRemoval.plist

something.download.plist

something.ltvbit.plist

something.update.plist

where something is usually a meaningless string, such as any of the following:

Epolife

InstallMac

Javeview

Kuklorest

Manroling

Otwexplain

These are examples, not a complete list. The string could be anything. The point is that the same string will usually appear in the name of three or four files.

You could have more than one copy of the malware, with different values of something.

Move all such items to the Trash. If there are any other files with a name that begin with something, move them to the Trash also. After you've done that, there may not be anything left in the LaunchAgents folder; in that case, you can delete the folder, but otherwise don't delete it. Other files in the folder are not necessarily malicious (though they could be, if you also installed some other kind of malware.)

Log out or restart the computer. The trojan will now be inactive, but there are a few more components of it that should be cleaned up.

3. Open this folder in the same way as above:

~/Library/Application Support

and move to the Trash any subfolders named with the same something you found in Step 2.

Don't move the Application Support folder or anything else inside it.

4. Open the Applications folder. If there is an item with the same name as in Step 3, or any of the other names listed in Step 2, or with the name "Zip Devil," drag it to the Trash.

If in doubt, press the key combination option-command-4 to arrange the apps by date added. Look at the apps that have been added since you first noticed the problem. If there is one you don't recognize, drag it to the Trash.

Empty the Trash.

If you get an alert that the application is in use, force it to quit.

5. From the Safari menu bar, select

Safari Preferences... Extensions

Uninstall all extensions you don't know you need. If in doubt, remove all of them. None is required for normal operation. Do the equivalent in the Chrome and Firefox browsers, if you use either of those.

6. Reset the home page in each of your browsers, if it was changed. In Safari, first load the home page you want, then select

Safari Preferences... General

and click

Set to Current Page

Mar 22, 2016 8:36 AM in response to Linc Davis

I followed your instructions successfully in the sense that the malware pop up has ceased, but there was one final obstacle. Because the epolife files are locked and i didn't have permission for the files I could not delete the files from the trash. I had to right click on each file; click Get Info; uncheck the file lock; then right click on the file and choose delete immediately.


Mar 30, 2016 2:08 PM in response to dlewi6

I had 6 files of Epolife, and Malwarebytes did not remove them.

I noted the path shown on Malwarebytes, and followed them to the Library, and deleted the first four. It asked if I wanted to remove locked items and I confirmed that I did. I then went to delete trash, and again confirmed that I wanted to delete locked items from trash. I repeated the process with the other two, following them to where they were. I then ran a scan with MWB, and it reported no Epolife.

This worked for me.

Apr 6, 2016 2:53 AM in response to Linc Davis

Hi Linc, many thanks for this. I set out to get rid of epolife and it worked well thanks to your very clear instructions. When I started removing the launch agents I noticed some files with innkeepr in their name and took a chance to delete those too using your instructions. All went well until I reached your Step 4 when I tried to delete innkeepr from the applications and it wouldn't let me because it was 'in use'. I couldn't force it to quit because it wasn't in the 'Force Quit Applications' list. By chance I found a tip from J.Create (Jun 10, 2015 8:53pm) on quitting innkeepr via the Activity Monitor in Utilities. I double clicked on innkeepr and this launched a dialogue box which gave the option to quit innkeepr. After quitting I was able to return to Applications and delete innkeepr successfully. All looking sorted now - thanks again for your help.

get rid of epolife

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.