How to go in recovery mode on 6S?

Question

Level 1

0 points

How to go in recovery mode on 6S?

I just received my silver 64 GB iPhone 6S in the mail today and I set it up and everything as a new iPhone because I wanted to start fresh. One of the steps was to make a 6-digit passcode which I did along side setting up touch ID. I then tried to unlock it only to forget the passcode so it disabled the iPhone and now every time i try to unlock it with touch id, it still tries to make me type in the passcode that I obviously forgot. I went on apple and saw the steps to delete everything off your iPhone using recovery mode so you can use it again and i followed them only to find that when it actually tries to restore it an error message pops up EVERY time! I also tried doing the iCloud thing but my phone can't connect to the internet because its disabled. Someone please help me this is really frustrating!

iPhone 6s, iOS 9.1

Posted on Nov 27, 2015 2:30 PM

Reply

Answer 1

sberman

Level 10

263,781 points

Nov 27, 2015 2:54 PM in response to Chris_Haze

Try entering recovery mode. You may well have to try this several times to succeed.

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

Reply

Answer 2

Chris_Haze Author

Level 1

0 points

Nov 27, 2015 5:00 PM in response to sberman

I tried it many times already. Every time the cereal number displayed just turns to "n/a" when its halfway done and it says "The iPhone "iPhone" cannot be restored because an unknown error has occurred" on iTunes.

Reply

Answer 3

Nov 27, 2015 5:04 PM in response to Chris_Haze

There should be an error number displayed with that message. Look it up here: Get help with iOS update and restore errors - Apple Support

Reply

Answer 4

Nov 27, 2015 5:05 PM in response to Chris_Haze

My husband has done the same thing, I'm trying everything to get his phone unlocked. He said he didn't even put a passcode in. We just keep error messages also & can't get it to unlock. Any help.....

Reply

Answer 5

Nov 27, 2015 5:22 PM in response to Tomdana69

Use the link in the message Re: How to go in recovery mode on 6S?

Reply

Answer 6

Chris_Haze Author

Level 1

0 points

Nov 27, 2015 5:16 PM in response to Lawrence Finch

I got the error number "(1)" so does that mean i should like turn my firewall off while i try to restore it? But before it was a different error number but i don't remember what it was.

Reply

Answer 7

Nov 27, 2015 5:21 PM in response to Chris_Haze

First, make sure you have the latest version of iTunes installed (12.3). Reboot your computer. Temporarily disable your firewall and antivirus. Make sure you use a USB port directly on the computer, not a hub, and if it's a desktop or tower computer use a port on the back, not the front (unless it's a Mac). Restore using the Recovery Mode instructions. If you get an error, as the phone is new, take it to an Apple store for free service. Make an appointment first.

Reply

Answer 8

Chris_Haze Author

Level 1

0 points

Nov 27, 2015 5:31 PM in response to Lawrence Finch

I think the problem is iTunes isn't updated but I try to update it by going under iTunes>Check For Updates...>Update iTunes to 12.3.1>Download iTunes, but then it takes me to all the programs on the app store that need to be downloaded and iTunes isn't on there (picture attached is or proof)my mac that need update and iTunes isn't on there

Reply

Answer 9

Nov 27, 2015 5:32 PM in response to Lawrence Finch

I the error code 0xE8000065. we just got our phones 2 days ago, hubby is mad & says its going back. I can't find that error code anywhere.

Reply

Answer 10

Nov 27, 2015 5:39 PM in response to Tomdana69

Tomdana69 wrote:

I the error code 0xE8000065. we just got our phones 2 days ago, hubby is mad & says its going back. I can't find that error code anywhere.

iOS: Unknown error containing '0xE' when connecting to a Windows PC - Apple Support

Reply