motomanic12

Q: Book download hung up

I purchased books which downloaded to my iMac, but the automatic download to my iPhone didm't complete. On my iPhone the book is listed but has a circle with a square inside. When I go to purchased the two books in question show downloading, but never finish. How do I finish the download?

Posted on Nov 27, 2015 6:55 PM

Close

Q: Book download hung up

  • All replies
  • Helpful answers

  • by sterling r,

    sterling r sterling r Nov 29, 2015 6:30 AM in response to motomanic12
    Community Specialists
    Nov 29, 2015 6:30 AM in response to motomanic12

    Howdy motomanic12,

     

    It sounds like you can see the books in iBooks but they refuse to finish downloading. I would start by quitting the iBooks, iTunes, and Settings apps:

     

    Force an app to close in iOS
    https://support.apple.com/en-us/HT201330

    1. Press the Home button two times quickly. You'll see small previews of your recently used apps.
    2. Swipe left to find the app you want to close.
    3. Swipe up on the app's preview to close it.

     
    When you have done that restart the device and test the issue again:

    iOS: Turning off and on (restarting) and resetting
    http://support.apple.com/en-us/HT201559
     

    If it persists try signing out of the iTunes and App Stores:

     

    iTunes, iBooks, and App Store

    1. Tap Settings > iTunes & App Store.
    2. Tap your Apple ID. If you see the option to Sign In, you can change your Apple ID now.
    3. Tap Sign Out.

     

    Sign in with a different Apple ID on your iPhone, iPad, or iPod touch

    https://support.apple.com/en-us/HT203983

    Then restart, sign back in and try again. Thank you for using Apple Support Communities.  

  • by motomanic12,

    motomanic12 motomanic12 Nov 29, 2015 12:07 PM in response to sterling r
    Level 1 (39 points)
    Desktops
    Nov 29, 2015 12:07 PM in response to sterling r

    I had the problem fixed before your answer was available. iTunes support reposted the books (not downloading) in my account, and when I synced my iPhone in iTunes on my iMac the books finished downloading. One book was done first and then two more a couple of days later. The last two had the iCloud symbol to the right of the book title, and when I clicked on the cloud symbol the books downloaded. So all is good.

  • by sterling r,

    sterling r sterling r Nov 29, 2015 2:31 PM in response to motomanic12
    Community Specialists
    Nov 29, 2015 2:31 PM in response to motomanic12

    Wonderful! I appreciate the update, we're glad you got the issue resolved!