Cannot save to or open pages from iCloud

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Level 1

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Cannot save to or open pages from iCloud

I recently noticed that any documents I create using Pages on my MacBook Pro (El Capitan) won't save to iCloud. I can save documents to my PC's hard drive and to DropBox and then can re-open them just fine. However, when using Pages (v 5.6.1) on my desktop Mac, I can neither save documents to iCloud or open documents previously saved to iCloud. I had been able to create, open and save to iCloud from all my devices but I notice that only my iPhone and iPad (both using the mobile versions of Pages) can open and save documents to iCloud. Somewhere, sometimes my MacBook Pages stopped.

Is the desktop version of Pages not compatible with iCloud. If something is wrong with my computer, who do I fix it?

MacBook Pro (13-inch Mid 2012), OS X El Capitan (10.11.1)

Posted on Nov 27, 2015 10:53 PM

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Answer 1

UGADog

Level 4

1,971 points

Nov 27, 2015 11:13 PM in response to fsmii

When you have a document open and in Pages menu use File > Save, what does the Save As box in the top center say? Use the drop down arrow to the right of that box and select Pages iCloud or iCloud Drive.

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Answer 2

fsmii Author

Level 1

0 points

Nov 28, 2015 12:59 AM in response to UGADog

It said Pages - iCloud.

By the way, I ended up uninstalling/deleting Pages, Keynote, and Numbers and reinstalling them. That seems to have done the trick. I can now open my documents from iCloud again.

Oddly, before my fix, if I saved Pages documents to my hard drive (i.e. desktop) and DropBox, I was able to pull them up just fine again. However, any document saved into or coming from iCloud would not open. Weird.

Anyway, my fix seems to be working so far. Thanks for the reply though.

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Answer 3

Jan 10, 2016 4:31 AM in response to fsmii

just tried to open a 'pages' file on my MacBook. The file is on icloud drive. The error message is "xml index file missing". I wrote the document in MS Word on my Macbook and then uploaded to Pages on Icloud drive....the file was converted to pages so I could read it on my Ipad and Iphone, But now I cant open it on my MacBook.

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Answer 4

Jan 10, 2016 4:37 AM in response to dennistanner

Pages '09 v4 expects, and can only open its own documents containing the internal index.xml file. If you have left Pages '09 running, and attempt to open a Pages v5 document (does not contain index.xml) in it, you get that missing index.xml file dialog. Quit Pages '09, and open the Pages v5 document in your version of Pages 5.

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