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All replies
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Helpful answers
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Nov 27, 2015 10:36 PM in response to hngkahoby hngkaho,Now it always unlock when I unlock my iPhone when it's not on my wrist.
Is there anything I can do before taking it to the store?
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Nov 28, 2015 2:11 AM in response to hngkahoby Jonathan UK,Hi
On your iPhone, open the Watch app and go to:
- My Watch > Passcode - check that Passcode is turned on.
- My Watch > General > Wrist Detection - check that Wrist Detection is turned on.
If both of these are already enabled, try disabling and re-enabling them.
It may then help to restart both your iPhone and your watch. Turn both devices off first, then restart your iPhone before restarting your watch:
- To turn your watch off: press and hold the side button until you see the Power Off slider; drag it to turn off;
- To turn it on: press and hold the side button until you see the Apple logo.
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Nov 28, 2015 3:07 AM in response to Jonathan UKby hngkaho,Tried. No hope.
I've even tried resetting the entire watch and set it up as a new one, still no hope.
I should probably take it to the store for an exchange.
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Nov 28, 2015 3:50 AM in response to hngkahoby Jonathan UK,If you contact Apple Support, mail-in service may be available. Otherwise, certainly make a Genius Bar reservation with a view to having your watch checked under warranty.