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My phone is locked up

I Did a update on my phone and it is now locked up with the iTunes picture and charger symbol. I have done several hard reboots and it won't help.

iPhone 4S

Posted on Nov 27, 2015 10:08 PM

Reply
1 reply

Nov 29, 2015 7:46 AM in response to Bearkelso

Good Morning Bearkelso,

It sounds like the update to iOS 9 was interrupted and your iPhone is in restore mode (see the image below). Try following the steps below and choose the first option to Update your device. This will try to reinstall the iOS without erasing your data.


If you can‘t update or restore your iPhone, iPad, or iPod touch
https://support.apple.com/en-us/HT201263


If you can‘t update or restore your iPhone, iPad, or iPod touch

You can put your iOS device in recovery mode and then restore it with iTunes.


In these situations, you might need to use recovery mode to restore your device:

You see the Connect to iTunes screen.

  1. Connect your device to your computer and open iTunes. If you don't have a computer, borrow one from a friend or go to an Apple Retail Store or Apple Authorized Service Provider for help.
  2. While your device is connected, force restart it: Press and hold both the Sleep/Wake and Home button for at least 10 seconds, and don't release when you see the Apple logo. Keep holding until you see the recovery mode screen.

    User uploaded file
  3. When you see the option to Restore or Update, choose Update. iTunes will try to reinstall iOS without erasing your data. Wait while iTunes downloads the software for your device.

    If the download takes more than 15 minutes and your device exits recovery mode, you'll need to repeat these steps and choose Restore instead of Update when you get back to this step.

    User uploaded file
  4. After the Update or Restore completes, set up your device. If you previously backed up your device with iTunes or iCloud and had to restore your device in step 3, you might be able to restore from your backup during setup.

Get more help

Contact Apple Support if you can’t update or restore your device with recovery mode, or you can't use recovery mode because of broken or stuck buttons.

Last Modified: Oct 6, 2015


Hope this helps ...

My phone is locked up

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