Apple Event: May 7th at 7 am PT
Hi there..
I need to reset my security questions, because I'v set the answers since five years ago, and forgot them.
But the choice in my Apple ID account (Forget your answers? send reset security info email to.....com)..
is not shown !! so, what can i do ???
I really need to reset my security questions
Thank you
iPhone 6 Plus, iOS 9.1
If you aren't getting the reset link on your account then you don't have a rescue email address on it (an alternate email address is different), you will have to contact Support in your country to get the questions reset : Contact Apple for help with Apple ID account security
If your country isn't on that page then try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html
When they've been reset you can then add a rescue email address for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses
I'll try after 8 hours 😟 my account is blocked right now...
but.. Thank you very much for your help, King
Dear King
I'v set the rescue email address, but the link still not shown,
And I'v sent a report to this support link
https://www.apple.com/emea/support/itunes/contact.html
because I'm from Saudi Arabia, and then they replied by useless solutions 😕
Finally.. I regret to say that I couldn't reset the security answers 😢
Do you have another suggestions...?
Regards
Dear King
I'v set the rescue email address, but the link still not shown,
And I'v sent a report to this support link
https://www.apple.com/emea/support/itunes/contact.html
because I'm from Saudi Arabia, and then they replied by useless solutions 😕😕
Finally.. I regret to say that I couldn't reset the security answers 😢
Do you have another suggestions...?😢
Regards
A rescue email address is added by answering the security questions, if you've just added an address to your account it will be an alternate email address which is not used for resetting security questions.
If you are in Saudi Arabia (and that must therefore be the country on your account) you should use the phone number on the first link so that you can speak to Support there (it looks like an international call here to the UK) : Contact Apple for help with Apple ID account security - Apple Support
"Contact Apple for help with Apple ID account security"
Saudi Arabia
Get support now:
(44) 0844 209 0611*** ✖
I have tried this way more than one time.
The number is wrong or not completed and isn't belong to Saudi Arabia domain !
It's an international call here to the UK - use the standard process for making an international call
Dear King_Penguin
Finally.. 🙂 I'v reset the security questions , Thank yoooooooooou for your help.
I'm really happy after your help 😍😍😍
Best Regards
I need to reset my security questions
