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Helpful answers
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Nov 28, 2015 7:25 AM in response to Manganpby AJ397,See these two support articles for directions:
Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support
Erase all content and settings on your iPhone, iPad, iPod touch, or Apple Watch - Apple Support for instructions to restore directly on the device.
-AJ
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Nov 28, 2015 7:40 AM in response to Manganpby Briansyddall,Hi
Go to settings turn off find my iphone.
Then restore back to factory settings .
After restore set backup over your WiFi .
Cheers
Brian