RRecently while talking on some phone calls the whole screen goes blank. We can talk but until they hang up my phone is completely unresponsive no matter what I do.
iPhone 6, iOS 9.1
Hey Bcinny,
Welcome to Apple Support Communities.
The article below provides a lot of great information and troubleshooting tips that will resolve most issues like the one that you described, where your iPhone 6 only displays a blank black screen while on calls.
Get help with the screen on your iPhone, iPad, or iPod touch - Apple Support
If your screen is too dim, too bright, or you see only faint images
- Try to adjust the brightness. If the screen doesn’t respond when you adjust the brightness, open several apps to make sure it’s not an issue with only one app.
- If you have a screen protector, try removing it. Try removing your case if it includes a screen protector.
- If you see the issue in multiple apps, restart your device.
- If restarting doesn’t fix the issue, restore your device.
- If you still see the issue after you restore, contact Apple Support.
So long.
TThanks for the advice. I restored my iPhone today and hopefully it will resolve the problem. The phone is completely dead no matter what I do except the call itself and stays that way until the other person hangs up. its done it maybe 1 out of 4 calls and just started doing it the past couple weeks.
In 2 weeks I've own the phone a year so my plan is to bring it to Verizon if it does it one more time. Before my warrenty is out.
On some calls my iPhone 6 screen goes blank until the other person hangs up until than its dead except we can talk
