iCloud restore needs password for old expired Apple ID.

Question

Level 1

6 points

iCloud restore needs password for old expired Apple ID.

I am upgrading from my iPad 3 to an iPad Pro and am repeatedly getting requests to validate an email address which I used to have but which has now expired (Apple no longer recognizes it as a valid Apple ID). How do I resolve this, any ideas?

iPad Pro Wi-Fi, Cellular, iOS 9.1, null

Posted on Nov 28, 2015 6:17 AM

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Answer 1

sterling r

Community Specialist

Nov 29, 2015 2:45 PM in response to peter01242

Hello peter01242,

It sounds like you are being prompted to enter information for an old Apple ID. Take a look at this article about that kind of an issue:

If you‘re asked for the password to your previous Apple ID in iCloud

https://support.apple.com/en-us/HT203828

Thank you for using Apple Support Communities.

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