Q: Why does iTunes Windows 8 no longer play HD movies
After the most recent upgrade to iTunes to 12.3.1.23, iTunes on my Windows 8 desktop it will no longer play any HD movies. All I get is a black screen. It doesn['t freeze - I can easily exit and play the extras for a movie, but not the movie itself. I have nearly 30 HD movies in my collection, all purchased from the iTunes store. I have the latest video driver and software, and all of these movies played without a problem in the previous version of iTunes. I can still play SD movies. Does anyone have a solution for this problem?
PC
Posted on Nov 28, 2015 6:14 PM
Community Specialists
Hello BobTheBold,
Thanks for using the Apple Support Communities!
I understand that you are having an issue playing purchased HD movies from iTunes on your Windows computer. To begin the troubleshooting process, I suggest reading over the following two articles. Are you by chance receiving a alert or error message when you try to play the HD movies?
iTunes for Windows: Unable to view or play HD video content that requires HDCP - Apple Support
About HD videos in iTunes - Apple Support
Cheers!
Posted on Nov 30, 2015 6:21 AM