I am trying to make a purchase through iTunes but keep getting a message Unable to connect to iTunes. I've retried several times, my wifi is fine and cellular data is good. Any advice?
iPad 2, iOS 8
HI there jj_dooley,
It sounds like you are unable to connect to the iTunes Store so you are unable to make a purchase. I would start with the troubleshooting in the iOS section of thee following article about that very issue:
If you can’t connect to the iTunes Store
https://support.apple.com/en-us/HT201400
There is also a more advanced article if you need some additional assistance as well:
Advanced iTunes Store troubleshooting
https://support.apple.com/en-us/HT203361
Thank you for using Apple Support Communities, let us know how that goes!
I am trying to purchase a book but am getting message "unable to connect to iTunes" I've retried several times, wifi is fine for everything else and cellular data is working fine. Any advice?
