Purchased a Apple Watch from Best Buy that had been returned. Original purchaser can not be contacted. The phone is synced to their account, how can I sync it to mine?

Purchased a Apple Watch from Best Buy that had been returned. Original purchaser can not be contacted. The phone is synced to their account, how can I sync it to mine?

Apple Watch, item was returned and repurchased

Posted on Nov 28, 2015 7:50 PM

Reply
6 replies

Nov 29, 2015 10:26 AM in response to driadominique

I had this happen to me at Best Buy when an iPhone I purchased there broke under warranty. I was given a refurbished one under the warranty. When i came to pick it up and they tried to set up for me I had the same problem that it was still linked to the former owner's account. I remember they made a few calls trying to unlock it but to no avail. They had to get another replacement sent. 😟

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Purchased a Apple Watch from Best Buy that had been returned. Original purchaser can not be contacted. The phone is synced to their account, how can I sync it to mine?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.