Apple Event: May 7th at 7 am PT
When you subscribe to an app using an email different from your apple id -
Will the details to that subscribtion still figure (and be changeable) under your apple id?
Im haveing trouble cancelling the payment for the subscribtion of an app because (i think that is why) I used a nother email ad username than my apple id is.
Can anyone help me?
iPhone 5s
Greetings Ninabnina,
Thanks for using the Apple Support Communities!
From your question it sounds like you subscribed to a service from an app using an in-app purchase. If this is correct, that subscription or in-app purchase would be tied to that specific Apple ID.
Make an in-app purchase
You can make in-app purchases in apps that offer them.
You need to enter your Apple ID password to make in-app purchases. You have two password options to choose from with in-app purchases:
- Always Require: When you make a purchase, you'll always be asked to enter your password, even if you're logged in with your Apple ID.
- Require After 15 Minutes: When you make a purchase, you'll be asked to enter your password only every 15 minutes.
You can also set up Touch ID to make in-app purchases. Learn how to manage your password preferences.
If you have trouble making an in-app purchase, make sure that your payment information is up to date.
About in-app purchases - Apple Support
If you think you may have made the purchase with a different Apple ID, you can sign into that ID and view your purchase history to confirm.
See your purchase history in the iTunes Store on a Mac or PC - Apple Support
If you simply need help canceling the subscription, the following article will explain that process.
View, change, or cancel your subscriptions - Apple Support
If you don’t know what Apple ID the purchase or subscription was made on, you can try reporting the problem directly to our iTunes Store support by using the next link.
If you are still hitting roadblocks, you can contact iTunes Store support directly and they should be able to help you figure this situation out and get these subscriptions cancelled.
Apple - Support - Topic Selection
Have a great day!
Greetings Ninabnina,
Thanks for using the Apple Support Communities!
From your question it sounds like you subscribed to a service from an app using an in-app purchase. If this is correct, that subscription or in-app purchase would be tied to that specific Apple ID.
Make an in-app purchase
You can make in-app purchases in apps that offer them.
You need to enter your Apple ID password to make in-app purchases. You have two password options to choose from with in-app purchases:
- Always Require: When you make a purchase, you'll always be asked to enter your password, even if you're logged in with your Apple ID.
- Require After 15 Minutes: When you make a purchase, you'll be asked to enter your password only every 15 minutes.
You can also set up Touch ID to make in-app purchases. Learn how to manage your password preferences.
If you have trouble making an in-app purchase, make sure that your payment information is up to date.
About in-app purchases - Apple Support
If you think you may have made the purchase with a different Apple ID, you can sign into that ID and view your purchase history to confirm.
See your purchase history in the iTunes Store on a Mac or PC - Apple Support
If you simply need help canceling the subscription, the following article will explain that process.
View, change, or cancel your subscriptions - Apple Support
If you don’t know what Apple ID the purchase or subscription was made on, you can try reporting the problem directly to our iTunes Store support by using the next link.
If you are still hitting roadblocks, you can contact iTunes Store support directly and they should be able to help you figure this situation out and get these subscriptions cancelled.
Apple - Support - Topic Selection
Have a great day!
When you subscribe to an app using an email different from your apple id
